CUSTOMER SERVICES REPRESENTATIVE Jobs Opening in For a Client of TeamLease Digital at MumbaiLess
21 hours ago
Detailed JDOverall, Purpose of Job• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Strive and achieve SLA target and business outcome indicators defined by the clientJob Responsibilities / Authorities• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes• Walk customers/ Provide navigational support on self-service portal• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines• Place outbound calls to customers when required in line with Client / Company guidelines• Work productively whilst maintaining exceptional call/data quality standards in line with targets• Contribute to the team through open and regular communication with peers / supervisors• Adhere to all company or departmental policies and procedures (personnel and operational)• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process• Maintain regular and punctual attendance in line with company policies and procedures• Minimize customer complaints and escalations by providing exceptional service and call control
12th Pass (HSE), Any Graduate
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Mumbai, India For a Client of TeamLease Digital Full timeAppointed Actuary (Designate) at Prudential Plc (Prudential Technology Services India),leading the build-out of Prudential Health India from the ground up.⢠Previously served as Appointed Actuary at SBI General Insurance and Bharti AXA GeneralInsurance, directly reporting to CEOs and Boards.⢠Rich consulting background with PwC, alongside diverse...
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Mumbai, India For a Client of TeamLease Digital Full timeJob Description : The Transaction Processing Associate for Healthcare Claim Adjudication is responsible for reviewing, analyzing, and processing healthcare claims to ensure accuracy and compliance with policies and regulations. This role requires strong attention to detail, adherence to guidelines, and the ability to resolve discrepancies efficiently. Any...
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Mumbai, India For a Client of TeamLease Digital Full time• Should be target driven with good communication skills with 1-3 yrs of experience of recruiting in ITES/BPO hiring• Collaborate with various teams like BGC, Documentation, Onboarding, Hiring Managers, Scheduling team etc.• Should manage candidate communication and stakeholder communication• Should be able to understand EVP and should have good...
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Mumbai, India For a Client of TeamLease Digital Full timeSoftware support DMS (Document management system), Vendor Portal & SimploudDMS software – Support to all location capsule manufacturing plant for Documents ( K,D,S,P,A, LuKaps, Thailand, Brazil)resolution of DMS, Vendor portal, Simploud queries, creation of login id & updating of documents.Support to IT & CQA for validation of software.Resolution of all...
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Mumbai, India For a Client of TeamLease Digital Full timeThe Content Management Specialist is responsible for adding, editing, and removing content from client portals. Specialists must be able to follow Work Instructions to perform content modification tasks quickly and with high-quality results. Specialists must understand HTML and be able to troubleshoot and fix HTML formatting issues. Any Graduate
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Mumbai, India For a Client of TeamLease Digital Full timeDeveloped pricing basis for Term Life and Credit Life insurance products, including assumption setting and experience analysisfor new quotes.● Constructed and tuned base mortality curves using multiple actuarial mortality laws and advanced Generalized Linear Models(GLMs), incorporating spline functions for improved fit.● Estimated risk relativities...
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Mumbai, India Client of Teamlease Full timePrimary Responsibilities:Develop, operationalize and manage a data rights methodology to ensure data is flowing and being used as intended.Establish data rights policies and procedures to ensure compliance is met.Provides inputs and collaborates with the vendor organization on drafting, generation, interpretation and management of highly complex proposals...
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Mumbai, India Client Of Freshersworld Full timeJob descriptionResponsibilities• Make outgoing calls to potential customers to schedule high quality leads for sales. • Serve as TMSs professional representative when dealing with customer communications: via phone, email, etc. • Possess strong knowledge of Time Management Systems products and services to identify customer needs when qualifying...
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Mumbai, India A client of freshersworld Full timeAs an experienced Software Developer, you will:-• Help us create the next generation of user interfaces to support the administration, authoring and consumption of Event Driven technologies• Work in a dynamic, collaborative environment to understand requirements, architect, design, code and test event processing solutions, and support those applications...
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Client Manager – TeamLease Services
2 days ago
Mumbai, India TeamLease Full timeJob Summary:The Client Manager is responsible for managing and growing client relationships in the staffing industry. This role involves understanding client needs, delivering workforce solutions, ensuring high service levels, and driving revenue growth through strategic account management. The ideal candidate should have strong communication skills,...
