CUSTOMER SERVICES REPRESENTATIVE Jobs Opening in For a Client of TeamLease Digital at MumbaiLess
3 weeks ago
Detailed JDOverall, Purpose of Job• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Strive and achieve SLA target and business outcome indicators defined by the clientJob Responsibilities / Authorities• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes• Walk customers/ Provide navigational support on self-service portal• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines• Place outbound calls to customers when required in line with Client / Company guidelines• Work productively whilst maintaining exceptional call/data quality standards in line with targets• Contribute to the team through open and regular communication with peers / supervisors• Adhere to all company or departmental policies and procedures (personnel and operational)• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process• Maintain regular and punctual attendance in line with company policies and procedures• Minimize customer complaints and escalations by providing exceptional service and call control
12th Pass (HSE), Any Graduate
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Mumbai, India For a Client of TeamLease Digital Full timeAppointed Actuary (Designate) at Prudential Plc (Prudential Technology Services India),leading the build-out of Prudential Health India from the ground up.⢠Previously served as Appointed Actuary at SBI General Insurance and Bharti AXA GeneralInsurance, directly reporting to CEOs and Boards.⢠Rich consulting background with PwC, alongside diverse...
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Mumbai, India For a Client of TeamLease Digital Full timeJob Description : The Transaction Processing Associate for Healthcare Claim Adjudication is responsible for reviewing, analyzing, and processing healthcare claims to ensure accuracy and compliance with policies and regulations. This role requires strong attention to detail, adherence to guidelines, and the ability to resolve discrepancies efficiently. Any...
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Mumbai, India For a Client of TeamLease Digital Full time• Should be target driven with good communication skills with 1-3 yrs of experience of recruiting in ITES/BPO hiring• Collaborate with various teams like BGC, Documentation, Onboarding, Hiring Managers, Scheduling team etc.• Should manage candidate communication and stakeholder communication• Should be able to understand EVP and should have good...
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Mumbai, India Client of Teamlease Full timeJob descriptionHandling desktop (outlook, antivirus, basic networking, hardware/OS/Applications troubleshooting)Installing & Configuring Windows 8/10 Operating SystemExp computer support for system software and hardwareMust follow the Client Policy & Procedure.Requirements and skillsWorking knowledge of office automation products and computer peripherals,...
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Mumbai, India For a Client of TeamLease Digital Full time•Conducted comprehensive analysis of finished and in process sample using LCMS2020(Lab solution) significantly improvinganalytical efficiency and contributing to more precise results.•Routine analysis of sample by GC 2010 and polarimeter.•Routine calibration of balance, pH meter.•Hands on experience with Bruker NMR 300MHz( Topspin software),with...
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Mumbai, India Client of Teamlease Full timeJob descriptionResponsibilitiesAnalog, Digital, Mixed signal , Circuit Design and PCB design.Schematic design in Altium and OrcadBOM preparation.Designing, inspecting, testing, and updating electronic systems, components, equipment, and software.RequirementsHands- on experience in Analog/ Digital / Mixed signal & RF Circuit Design.Hands-on in Schematic...
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Mumbai, India For a Client of TeamLease Digital Full timeCreate and maintain vendor master data in SAP HANA, ensuring accuracy in paymentprocessing.• Manage GST invoice billing as per statutory provisions, with accurate and compliant entries.• Reconcile GST input credit with GSTR-2B and B2B data, strengthening compliance andreporting.• Execute contract runs, vendor clearing and TDS journal voucher entries,...
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Mumbai, India For a Client of TeamLease Digital Full timeSoftware support DMS (Document management system), Vendor Portal & SimploudDMS software – Support to all location capsule manufacturing plant for Documents ( K,D,S,P,A, LuKaps, Thailand, Brazil)resolution of DMS, Vendor portal, Simploud queries, creation of login id & updating of documents.Support to IT & CQA for validation of software.Resolution of all...
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Mumbai, India For a Client of TeamLease Digital Full timeThe Content Management Specialist is responsible for adding, editing, and removing content from client portals. Specialists must be able to follow Work Instructions to perform content modification tasks quickly and with high-quality results. Specialists must understand HTML and be able to troubleshoot and fix HTML formatting issues. Any Graduate
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Mumbai, India For a Client of TeamLease Digital Full timeDeveloped pricing basis for Term Life and Credit Life insurance products, including assumption setting and experience analysisfor new quotes.● Constructed and tuned base mortality curves using multiple actuarial mortality laws and advanced Generalized Linear Models(GLMs), incorporating spline functions for improved fit.● Estimated risk relativities...
