Customer Service Representative Jobs Opening in For a Client of TeamLease Digital at MumbaiLess
4 weeks ago
Detailed JDOverall, Purpose of Job• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Strive and achieve SLA target and business outcome indicators defined by the clientJob Responsibilities / Authorities• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes• Walk customers/ Provide navigational support on self-service portal• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines• Place outbound calls to customers when required in line with Client / Company guidelines• Work productively whilst maintaining exceptional call/data quality standards in line with targets• Contribute to the team through open and regular communication with peers / supervisors• Adhere to all company or departmental policies and procedures (personnel and operational)• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process• Maintain regular and punctual attendance in line with company policies and procedures• Minimize customer complaints and escalations by providing exceptional service and call controlKnowledge & Skill Requirement• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer• Good technical aptitude with an ability to learn quickly• Excellent verbal and written communication skills Experience Profile• Prior international BPO work experience preferred• Fresher’s acceptablePersonal Attributes• Able to work on a flexible basis as determined by the business needs• Ability to work under pressure• Team worker• Positive Attitude• Quick Learner• Punctual and Disciplined• Good Communication skills• Customer Focused• Results driven• High standards of Integrity• Attention to detail 12th Pass (HSE), Any Graduate
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Mumbai, India For a Client of TeamLease Digital Full timeDetailed JDOverall, Purpose of Job• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats• Follow standard procedures for proper escalation...
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Mumbai, India For a Client of TeamLease Digital Full timeBe a part of the Marketing Operations team that is leading the managed services arm of Accenture. We power our client business through the integration of insights, data, and technology. We are focused on activating and scaling the best brand experiences, to deliver breakthrough marketing-led growth, cost-effectively, across all digital consumer touchpoints...
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Mumbai, India A Client of Teamlease Service Full timeWe are Looking for 2018-2023 pass out candidates in banking sector.Qualifications BSC & Specialization ,BCOM, Bachelor Degree in Business or Management System Age Limit22 to 27 yrsResponsibilitiesManaging clients' investment portfolios to ensure financial successDiscussing major financial goals of clients to better understand their objectivesUpdating...
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Mumbai, India For a Client of TeamLease Digital Full timeAspiring product professional with hands-on experience in product lifecycle management, GTM strategy, userresearch, and agile execution. Skilled in translating customer insights into functional product features andcollaborating cross-functionally to drive end-to-end delivery. Experienced in workflow optimization, featuredocumentation, and sprint management...
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Mumbai, India For a Client of TeamLease Digital Full time• Should be target driven with good communication skills with 1-3 yrs of experience of recruiting in ITES/BPO hiring• Collaborate with various teams like BGC, Documentation, Onboarding, Hiring Managers, Scheduling team etc.• Should manage candidate communication and stakeholder communication• Should be able to understand EVP and should have good...
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Mumbai, India For a Client of TeamLease Digital Full timeThe Content Management Specialist is responsible for adding, editing, and removing content from client portals. Specialists must be able to follow Work Instructions to perform content modification tasks quickly and with high-quality results. Specialists must understand HTML and be able to troubleshoot and fix HTML formatting issues. Any Graduate
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Mumbai, India Client Of Teamlease Service Ltd Full timeDesignation: BPO/TelecallerQualification : Diploma, 10th, BA, 12th, B.ComExperience : FreshersWorking Hours : 9 am to 6 pmType of Job: Full time jobSkills:Good communication skills.Handling inbound calls and emails in a professional manner.Answer phone calls and handle queries while visit at the office.Responsibilities:You pay strong attention to...
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Mumbai, India For a Client of TeamLease Digital Full timeDeveloped pricing basis for Term Life and Credit Life insurance products, including assumption setting and experience analysisfor new quotes.● Constructed and tuned base mortality curves using multiple actuarial mortality laws and advanced Generalized Linear Models(GLMs), incorporating spline functions for improved fit.● Estimated risk relativities...
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Mumbai, India Client Of Teamlease Service Ltd Full timeDesignation: BPO/TelecallerJob Description:Good communication skills.Handling inbound calls and emails in a professional manner.Answer phone calls and handle queries while visit at the office.You pay strong attention to detail and deliver work that is of a high standardAttending regular team meetings to clarify progress and performance-related...
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Content Management
2 weeks ago
Mumbai, India For a Client of TeamLease Digital Full timeRoles And ResponsibilitiesIn this role you are required to review and publish content/images on the client ecommerce websiteYou’re expected to liaise with various stakeholders to get necessary product informationAttention to detail and good communication are must havesThe decisions that you make would impact your own workYou will be part of a team, but...
