Customer Service Representative Jobs Opening in For a Client of TeamLease Digital at PuneLess
1 day ago
Detailed JDOverall, Purpose of Job• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Strive and achieve SLA target and business outcome indicators defined by the clientJob Responsibilities / Authorities• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes• Walk customers/ Provide navigational support on self-service portal• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines• Place outbound calls to customers when required in line with Client / Company guidelines• Work productively whilst maintaining exceptional call/data quality standards in line with targets• Contribute to the team through open and regular communication with peers / supervisors• Adhere to all company or departmental policies and procedures (personnel and operational)• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process• Maintain regular and punctual attendance in line with company policies and procedures• Minimize customer complaints and escalations by providing exceptional service and call controlKnowledge & Skill Requirement• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer• Good technical aptitude with an ability to learn quickly• Excellent verbal and written communication skills Experience Profile• Prior international BPO work experience preferred• Fresher’s acceptablePersonal Attributes• Able to work on a flexible basis as determined by the business needs• Ability to work under pressure• Team worker• Positive Attitude• Quick Learner• Punctual and Disciplined• Good Communication skills• Customer Focused• Results driven• High standards of Integrity• Attention to detail
12th Pass (HSE), Any Graduate
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Pune, India For a Client of TeamLease Digital Full timeJob Responsibilities / Authorities• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes• Walk customers/ Provide navigational support on self service portal• Ensure security verifications are...
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Pune, India For a Client of TeamLease Digital Full timeEnsure management of your team both in its objectives and in performance evaluation while promoting team spirit, dialogue/communication, breaking down barriers between SFM professions and staff involvement. Define, negotiate, and control the budget for your department (costs, investments, resources, etc.), based on validated staffing and workload forecasts,...
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Pune, India A client of teamlease Full timeExpert in building robust/fast Android applications, experience in caching, good architecture, etc.Must have knowledge of Kotlin and develop applications using Kotlin.Expert in implementing web services / XML - Applicants must ideally have commercial experience in delivering a rich media or communications application development for Android.Strong logical,...
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Pune, India Client of Teamlease Full timeQualified candidates should be motivated to combine design and programming to define and build great products. This team is involved with working on large-scale, mission-critical web applications using Python, Django, Flask, Express, AngularJS, and React.The position requires the translation of UI/UX wireframes to product-ready code. You will be working on...
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Pune, India A client of teamlease Full timeJob Responsibilities• Implement and maintain Django-based applications• Use server-side logic to integrate user-facing elements.• Develop software related to asset management• Write and implement software solutions that integrate different systems.• Identify and suggest various opportunities to improve efficiency and functionality.• Coordinating...
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Pune, India For a Client of TeamLease Digital Full timeSkills Required:- Strong organizational and time management skills.- Excellent communication and interpersonal skills.- Ability to work under pressure and manage multiple tasks.- High level of discretion and professionalism.Tools and Software:- Proficiency in tools like Microsoft Office (Word, Excel, PowerPoint, Outlook).- Experience with project management...
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Pune, India Client of Teamlease Full timeJob descriptionShould have excellent communication skills and presentation skills.ready to work for long term and master project management softwares and CAD softwares also. BBS, Reinforcement, Handling Man Power, Execution of site work as per drawing Requirements: Familiarity with design software, such as Autodesk, AutoCAD Civil 3D, and...
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Pune, India A client of teamlease Full timeDuties & Responsibilities• Collaborate with Subject Matter Experts (Drilling Engineers, Mud loggers, Pore Pressure Analysts, and other specialists from the Drilling Industry) to understand different challenges in the Drilling Industry and also practices in place to address/solve these challenges.• Code the algorithms using C# to run on company’s...
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Pune, India A Client of Freshersworld Full timeQuality Assurance EngineerResponsibilities:-Monitor debugging process results.Investigate the causes of non-conforming software and train users to implement solutions.Track quality assurance metrics, like defect densities and open defect counts.Stay up-to-date with new testing tools and test strategies.Knowing Automation Testing frameworks is an added...
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Pune, India Vishura Services Full timeRole: Customer Service Representative Location: Pune Shift Timing: 6:00 PM – 3:00 AM IST (US Shift) Work Mode: On-site (Work from Office) Experience: 0–2 years (Freshers Welcome) Joining: Immediate joiners preferred Role Overview We’re looking for fluent English speakers who are passionate about helping others and eager to grow in a dynamic, supportive...
