Front Office

2 weeks ago

Mumbai, India Quotient Consultancy Full time

Guest Relations Executive - Lower Parel

Urgent Opening with a very reputed Hospitality Segment
Mon-Sat (Alternate Saturdays and All Sundays Off)

Role & Responsibilities :

Kindly Share Updated resume along with
Contact Person : Divya

Total Experience

Qualification :

Current Fixed :

CTC :

Expected CTC:

Notice Period :Reason for Change :Present Stay Location

Age :Kindly Assist so can guide you further details so I can guide u accordingly

  1. Female b/w 20 to 29 years of age.
  2. Good with communication and overall presentation.
  3. Has experience as a GRE, especially in corporate.
  4. Experience in a five-star hotel is a plus.

Job Description GRE / Receptionist Position Overview: The Receptionist will serve as the first point of contact for visitors, clients, and employees. This role is vital in creating a professional and welcoming atmosphere, while managing front desk operations, administrative tasks, and office communications effectively.

Key Responsibilities : Front Desk Management

  • Greet and welcome visitors courteously and professionally.
  • Maintain visitor logs and issue visitor passes in line with security protocols.
  • Manage incoming phone calls answer, screen, and forward as appropriate.
  • Schedule and coordinate meeting rooms, ensuring readiness for appointments, conferences, and events.
  • Keep the reception area clean, organized, and presentable at all times.

Administrative Support

  • Handle incoming and outgoing mail, courier services, and packages.
  • Monitor and maintain office supplies, replenishing stock as required.
  • Assist with data entry, filing, and maintaining office records.

Communication & Coordination

  • Relay messages, announcements, and updates to staff efficiently.
  • Serve as the initial point of contact during emergencies, guiding visitors and employees according to safety protocols.

Qualifications & Requirements

  • Education: High school diploma required; bachelors degree in Business Administration or related field preferred.
  • Experience: 13 years of experience in a business centre or luxury hotel reception/front office.
  • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (printers, scanners, etc.).
  • Communication Skills: Excellent verbal and written communication skills in English and local language(s).
  • Customer Service Orientation: Professional, approachable, and courteous demeanour.
  • Organizational Skills: Ability to multitask, prioritize tasks, and manage time efficiently.
  • Attention to Detail: Accuracy in handling calls, messages, and administrative work.
  • Problem-Solving: Ability to handle challenging situations calmly and effectively.

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