Manager - Work Force Manager

3 weeks ago


noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of   Manager - WFM

In this role, Your role will require you to build & develop advanced analytics capabilities and assets/accelerators. 

Responsibilities

·Set correct expectations and guidelines to get required data extracted from Data engineers.

·Be the primary point of contact for data engineers to work with them for managing data. 

·Map the business requirement to the model appropriate for clients 

·Work with Project lead to develop advance analytical capabilities and assets 

·Manage client expectations and come up with optimal solutions.

Qualifications we seek in you

Minimum Qualifications / Skills

·Master’s degree or bachelor’s degree in a quantitative discipline such as Statistics, Actuarial Sciences, Mathematics, Quantitative Finance, or Economics 

Preferred Qualifications/ Skills

·Strong analytical skills with a solid understanding of statistics and predictive modeling.

· Experience in the following predictive modeling techniques is a must – GLM, Linear Regression, Time Series, Segmentation/Cluster Analysis, Decision Trees & Random Forests

·Well versed with R and/or other statistical tools like SAS, SPSS etc.

·Advanced proficiency with Microsoft Excel, including VBA, is required.

·Basic database skills, including SQL and ability to pull together disparate data sources. SSRS / SSIS Experience

·Should have skills to analyze data and provide insights on trends, patterns, etc. which will be critical to the business.

·Project/Program Management knowledge including working on Architecture/Design of BI/Analytics solutions (e.g. on PowerBI)

·Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment.

·Programming experience (VBA, Python etc.)

·Demonstrate ability to work independently and in a team environment.

·Self-disciplined and results oriented

·Working Knowledge of data entry on and extraction through Verint/Genesis/NICE

·Knowledge of scheduling functionality of Verint/Genesis/NICE

·Knowledge of forecasting through Verint/Genesis/NICE

·Knowledge of real tile analysis using Verint/Genesis/NICE



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