Lead Technical Support Engineer
2 months ago
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.
Responsibilities:
Promptly resolve global customer and partner service requests in a highly secured environment.Collaborate with cross-functional teams for high customer satisfaction.Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.Ensure friendly and professional customer interactions throughout the service life cycle.Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.Qualifications:
8+ years of technical support experience.Experience in Vulnerability Management and Web Application Security/Firewall application support.In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge.Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment.Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.Outstanding troubleshooting and analytical skills.Excellent written and verbal communication skills.Bachelor of Science in Computer Science or equivalent experience.Networking:
OSI Layer understanding.Knowledge of broadcast domain vs. collision domain.Familiarity with different records zones in DNS and how it works.Understanding of SSL Handshake and TCP/IP Handshake.Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing.Differentiation between TCP and UDP, and protocols & their workings.Linux/Unix:
Understanding of the boot process and run levels.Various ways to assign an IP address to a Unix/Linux/Debian machine.Proficient in checking running processes, hidden files, and installing packages.Knowledge of sudo, permissions, file systems, and SSH banner.Windows:
Insight into the Windows boot process and control panel basics.Understanding of UAC, registry hives, and remote registry manipulation tools.Knowledge of kernel mode vs. user mode, Active Directory, and Group Policies.Familiarity with Kerberos and NTLM authentication, Procmon, and service control manager.Security:
Understanding of vulnerabilities, the vulnerability cycle, and exploits.Knowledge of malware types (virus, trojan, worm) and False/True Positive/Negative concepts.Understanding of False Positive, False Negative, True Positive, and True Negative in the security context.Preferred:
Experience with packet capture review and diagnosis.Previous API support and Regex knowledge.Scripting experience (Bash, Python).Knowledge of major web server software, UNIX/Windows web services, and diverse platforms.Oracle and Microsoft SQL knowledge.CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable.Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).Willing to work in 24/7 rotational shifts.-
Lead Technical Support Engineer
2 months ago
Pune, India Qualys Full timeCome work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer...
-
Lead Technical Support Engineer
1 week ago
Pune, Maharashtra, India Qualys Full timeCome work at a place where innovation and teamwork come together to support the most exciting missions in the world Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer...
-
Technical Support Lead
1 week ago
Pune, Maharashtra, India SwarVed Enterprises and Corporate Solutions Full timeJob Description :Install, configure, and integrate products on customer's servers. Lead the product integration effort by understanding the customer's product and participating in design/integration discussions. Collaborate with all stakeholders to ensure a seamless integration experience with high levels of customer satisfaction. Minimize downtime and...
-
Technical Support Engineer
1 month ago
Pune, Maharashtra, India Ansys Full timeSummary / Role PurposeJoin our team at Ansys Customer Excellence to assist customers with their engineering simulation projects and Ansys software integration. Contribute to growing Ansys' business by providing technical support, offering solutions to technical challenges, and conveying customer feedback to enhance Ansys products. Be part of our passionate...
-
Technical Support Engineer
1 week ago
Pune, Maharashtra, India KNOREX Full timeAbout KnorexEstablished in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPOTM (Unify to Simplify...
-
Technical Support Engineer
1 week ago
Pune, Maharashtra, India Knorex Full timeAbout KnorexEstablished in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPO (Unify to Simplify -...
-
Technical Support Engineer
1 week ago
Pune, Maharashtra, India KNOREX Full timeAbout Knorex Established in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPOTM (Unify to...
-
Technical Support Engineer
4 weeks ago
Pune, India Qualys Full timeDescriptionQualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving...
-
Technical Support Engineer
3 weeks ago
Pune, India Qualys Full timeDescriptionQualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving...
-
Technical Support Engineer
1 week ago
Pune, Maharashtra, India Rocket Software Full timeJob DescriptionSummary:The Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development...
-
Technical Support Engineer
1 week ago
Pune, Maharashtra, India Mphasis Full timeJob DescriptionRole: L2 Technical Support EngineerWho are we looking for?Level 2 Technical Support Engineer Years of experience needed – 0 - 2 years. Technical Skills: Hands-on experience with Windows /Mac OS environments Excellent problem-solving and communication skills Hands-on experience with Windows /Mac OS environments Good...
-
Technical Support Engineer
1 week ago
Pune, Maharashtra, India Rocket Software Full timeJob Description Summary:The Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the...
-
Technical Support Engineer
1 week ago
Pune, Maharashtra, India Qualys Full timeDescription Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in...
-
Technical Support Engineer
2 months ago
Pune, India Qualys Full timeDescription Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in...
-
Technical Support Engineer
3 weeks ago
Pune, India Qualys Full timeDescription Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in...
-
Technical Support Engineer
3 weeks ago
pune, India Qualys Full timeDescription Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead...
-
Technical Support Engineer
3 weeks ago
Pune, India Qualys Full timeDescription Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in...
-
Technical Support Engineer
2 months ago
pune, India Qualys Full timeDescription Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead...
-
Technical Support Engineer
1 week ago
Pune, Maharashtra, India Ansys Full timeSummary / Role Purpose Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys' business. You will use advanced-level engineering knowledge to provide technical post-sales support, find solutions to a...
-
Technical Support Engineer
1 day ago
Pune, Maharashtra, India timesjobs Full time## Technical Support Engineer - Structures- Date: May 2, 2024- Location: Pune, MH, IN, 411057- Company: Ansys- Requisition #: 14371#### Our Mission:Powering Innovation That Drives Human AdvancementWhen visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more...
