Application support engineer
3 weeks ago
Title: Application Support EngineerLocation: BangaloreEducation: Preferred computer science background (preferably B. Tech, M. Tech, BCA, MCA, B. Sc.-IT, M. Sc.-IT)Experience: 2+ YearsAbout the Role: As an Application Support Engineer provides technical support to global Saa S customers, resolves issues via chat and ticketing, and collaborates with Product and Engineering teams to improve the user experience. The role involves analysing recurring problems, understanding system workflows, and contributing to support process improvements in a fast-paced Saa S environment.Roles & Responsibilities:Deliver timely and empathetic support to customers on platforms like Etsy, Shopify, Amazon, and Groupon Goods.Collaborate with Application Support Engineers, Product, and Engineering teams to resolve issues and improve user experience.Analyse recurring customer problems and provide actionable insights for product and process improvements.Contribute to the development and maintenance of the knowledge base and support documentation.Drive process automation and continuous improvement initiatives to enhance support efficiency.Investigate system operations, troubleshoot root causes, and share technical learnings with the wider team.Requirement:2+ years in Technical/Application Support for Saa S, e-commerce, or enterprise software, preferably in 24x7 global support.Strong understanding of B2 B Saa S products, customer lifecycle, SLAs, KPIs, and support best practices.Proficient with ticketing/helpdesk tools (Freshdesk, Zendesk, Salesforce, Service Now); CRM knowledge (Hub Spot) is a plus.Familiarity with APIs, Webhooks, API testing tools, and basic coding skills (Python, Java Script) is advantageous.Analytical, proactive, tech-curious, with excellent communication skills and willingness to work rotational shifts in a global support environment.
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Application Support Engineer
3 weeks ago
Delhi, India Hireginie Full timeTitle: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ Years Work mode- 5 days, WFH (US, UK shift timings) About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat...
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Application Support Engineer
3 weeks ago
Delhi, India Hireginie Full timeTitle: Application Support EngineerLocation: BangaloreEducation: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)Experience: 2+ YearsAbout the Role:As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and ticketing, and collaborates with Product and...
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Application Support Engineer
3 weeks ago
New Delhi, India Hireginie Full timeTitle: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ YearsAbout the Role:As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and ticketing, and collaborates with Product and...
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Application Support Engineer
3 weeks ago
New Delhi, India Hireginie Full timeA leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer satisfaction,...
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Application Support Engineer
3 weeks ago
New Delhi, India Hireginie Full timeOur Client:A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Application Support Engineer
3 weeks ago
Delhi, India Malayaj Solutions Full timeCompany Description Malayaj Solutions, headquartered in Bangalore, is a trusted provider of innovative and customized technology services since 2018. The company specializes in Development, Automation, Digital Transformation, and Staff Augmentation, catering to businesses of all sizes and industries. With expertise in a wide range of technologies, including...
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Application Support Engineer
3 days ago
Delhi, India Sycamore Informatics Inc. Full timeDesignation - Application Support Engineer Experience - 5 - 10 years Location - Remote(India) Essential skills Technical - Strong command of SQL, Unix/Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills. Ability to manage and prioritize multiple tasks simultaneously under deadlines and time...
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Application Support Engineer
3 weeks ago
New Delhi, India Lepton Software Full time(A) JOB SUMMARY: We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service support team(B) JOB RESPONSIBILITY: Provide technical support to users on GIS based application Handle all issues assigned by customer/user directly Evaluate issues, troubleshoot and provide resolution Ensure that...
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Application Support Engineer
4 weeks ago
Delhi, India CareStack™ - Dental Practice Management Full timeResponsibilities:• Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients.• Address technical inquiries from clients and internal teams regarding system functionality,configurations, and usage.• Collaborate with cross-functional teams to troubleshoot and diagnose technical...
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PDI Application Support Engineer
2 weeks ago
Delhi, India Global Applications Solution Full timeJob Title: PDI Application Support Engineer Location: India (Remote) Shift: 2:00 PM – 11:00 PM IST Start: Immediate Joiners Preferred About the Role We are looking for an experienced PDI Application Support Engineer to provide end-to-end support for PDI solutions used by a major retail and petroleum client. The role involves supporting store operations,...
