Application support engineer
2 days ago
Title: Application Support EngineerLocation: BangaloreEducation: Preferred computer science background (preferably B. Tech, M. Tech, BCA, MCA, B. Sc.-IT, M. Sc.-IT)Experience: 2+ YearsAbout the Role: As an Application Support Engineer provides technical support to global Saa S customers, resolves issues via chat and ticketing, and collaborates with Product and Engineering teams to improve the user experience. The role involves analysing recurring problems, understanding system workflows, and contributing to support process improvements in a fast-paced Saa S environment.Roles & Responsibilities:Deliver timely and empathetic support to customers on platforms like Etsy, Shopify, Amazon, and Groupon Goods.Collaborate with Application Support Engineers, Product, and Engineering teams to resolve issues and improve user experience.Analyse recurring customer problems and provide actionable insights for product and process improvements.Contribute to the development and maintenance of the knowledge base and support documentation.Drive process automation and continuous improvement initiatives to enhance support efficiency.Investigate system operations, troubleshoot root causes, and share technical learnings with the wider team.Requirement:2+ years in Technical/Application Support for Saa S, e-commerce, or enterprise software, preferably in 24x7 global support.Strong understanding of B2 B Saa S products, customer lifecycle, SLAs, KPIs, and support best practices.Proficient with ticketing/helpdesk tools (Freshdesk, Zendesk, Salesforce, Service Now); CRM knowledge (Hub Spot) is a plus.Familiarity with APIs, Webhooks, API testing tools, and basic coding skills (Python, Java Script) is advantageous.Analytical, proactive, tech-curious, with excellent communication skills and willingness to work rotational shifts in a global support environment.
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Application Support Engineer
3 days ago
Delhi, India Hireginie Full timeTitle: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ Years Work mode- 5 days, WFH (US, UK shift timings) About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat...
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Application Support Engineer
3 days ago
Delhi, India Hireginie Full timeTitle: Application Support EngineerLocation: BangaloreEducation: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)Experience: 2+ YearsAbout the Role:As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and ticketing, and collaborates with Product and...
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Application Support Engineer
4 days ago
Delhi, India Hireginie Full timeTitle: Application Support EngineerLocation: BangaloreEducation: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)Experience: 2+ YearsAbout the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and ticketing, and collaborates with Product and...
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Application support engineer
4 days ago
Delhi, India Hireginie Full timeTitle: Application Support EngineerLocation: BangaloreEducation: Preferred computer science background (preferably B. Tech, M. Tech, BCA, MCA, B. Sc.-IT, M. Sc.-IT)Experience: 2+ YearsAbout the Role: As an Application Support Engineer provides technical support to global Saa S customers, resolves issues via chat and ticketing, and collaborates with Product...
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Application Support Engineer
3 weeks ago
Delhi, India Fusion Sante Solutions Full timeHiring: Application Support Engineer (0–1 Year Experience)Locations: Kochi & ChennaiIndustry: Medical Devices | Biomedical InnovationsAre you passionate about cutting-edge biomedical technologies and eager to build a career supporting life-changing healthcare innovations? We are looking for enthusiastic Application Support Engineers to join our growing...
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Application Support Engineer
3 days ago
New Delhi, India Hireginie Full timeTitle: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ YearsAbout the Role:As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and ticketing, and collaborates with Product and...
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Application Support Engineer
1 day ago
New Delhi, India Hireginie Full timeOur Client:A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Application Support Engineer
3 weeks ago
New Delhi, India Fusion Sante Solutions Full timeHiring: Application Support Engineer (0–1 Year Experience)Locations: Kochi & ChennaiIndustry: Medical Devices | Biomedical InnovationsAre you passionate about cutting-edge biomedical technologies and eager to build a career supporting life-changing healthcare innovations? We are looking for enthusiastic Application Support Engineers to join our growing...
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Application Support Engineer
4 weeks ago
New Delhi, India TivonaGlobal Technologies Full timeWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
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Application Support Engineer
4 weeks ago
New Delhi, India Persistent Systems Full timeAbout Position:We are looking for a highly skilled Application Support Engineer with over 7 years of experience to join our Pune development center. The ideal candidate will have strong expertise in managing SaaS applications on AWS, excellent troubleshooting skills, and a passion for automation and operational excellence in a fast-paced, global...
