Application Support Engineer
3 weeks ago
Our Client:A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer satisfaction, streamline logistics, and enhance overall delivery experiences.Title: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ YearsAbout the Role:An Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and ticketing, and collaborates with Product and Engineering teams to improve the user experience. The role involves analysing recurring problems, understanding system workflows, and contributing to support process improvements in a fast-paced SaaS environment.Roles & Responsibilities: Deliver timely and empathetic support to customers on platforms like Etsy, Shopify, Amazon, and Groupon Goods. Collaborate with Application Support Engineers, Product, and Engineering teams to resolve issues and improve user experience. Analyse recurring customer problems and provide actionable insights for product and process improvements. Contribute to the development and maintenance of the knowledge base and support documentation. Drive process automation and continuous improvement initiatives to enhance support efficiency. Investigate system operations, troubleshoot root causes, and share technical learnings with the wider team.Requirement: 2+ years in Technical/Application Support for SaaS, e-commerce, or enterprise software, preferably in 24x7 global support. Strong understanding of B2B SaaS products, customer lifecycle, SLAs, KPIs, and support best practices. Proficient with ticketing/helpdesk tools (Freshdesk, Zendesk, Salesforce, ServiceNow); CRM knowledge (HubSpot) is a plus. Familiarity with APIs, Webhooks, API testing tools, and basic coding skills (Python, JavaScript) is advantageous. Analytical, proactive, tech-curious, with excellent communication skills and willingness to work rotational shifts in a global support environment.About Hireginie:Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.
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Application Support Engineer
3 weeks ago
New Delhi, India Lepton Software Full time(A) JOB SUMMARY: We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service support team(B) JOB RESPONSIBILITY: Provide technical support to users on GIS based application Handle all issues assigned by customer/user directly Evaluate issues, troubleshoot and provide resolution Ensure that...
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Application Support Engineer
3 weeks ago
New Delhi, India Nouryon Full timeAt Nouryon, our global team of changemakers takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.Purpose of the Job The Application Support engineer will be part of the team supporting Nouryon’s Digital...
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Application Support Engineer
1 week ago
New Delhi, India Nouryon Full timeAt Nouryon, our global team of changemakers takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.Purpose of the Job The Application Support engineer will be part of the team supporting Nouryon’s Digital...
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Application Support Engineer
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New Delhi, India Webologix Ltd INC Full timeJob Position: Application Support Engineer Go Anywhere Job Type: Full-Time Company: Wipro Location: Pune Experience: 5 to 10+ Years Responsibility 1. Application Support: Managing application support tickets from initial triage to the closure of the ticket. 2. Collaboration: Work closely with the other teams and colleagues where required to ensure tickets...
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Application Support Engineer
1 day ago
New Delhi, India Sycamore Informatics Inc. Full timeDesignation - Application Support Engineer Experience -5 - 10 years Location -Remote(India)Essential skills Technical - Strong command of SQL, Unix/Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills. Ability to manage and prioritize multiple tasks simultaneously under deadlines and time...
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Application Support Engineer
1 day ago
New Delhi, India Sycamore Informatics Inc. Full timeDesignation - Application Support Engineer Experience -5 - 10 years Location -Remote(India)Essential skills Technical - Strong command of SQL, Unix/Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills. Ability to manage and prioritize multiple tasks simultaneously under deadlines and time...
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Application Support Engineer
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New Delhi, India Philodesign Technologies Inc Full timeJob Title: L2 Application Support EngineerExperience: 2-5 yearsLocation: Mumbai (Ghansoli)Work Mode: HybridNo of Openings - 10• Perform 24×7 monitoring of Databricks clusters, jobs, workflows, repos, and data pipelines.• Alert Monitoring and the first level of resolution thereof• First Level issue troubleshooting/analysis related to ✓ Cluster...
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Application Support + Software Engineer
3 weeks ago
New Delhi, India Unicorn Lab Full timeJob Title: Application Support + Software EngineerLocation: Remote (Working Hours: US Pacific Time Zone)Experience Level: 3+ YearsEmployment Type: Full-time / ContractRole OverviewWe are seeking a versatile and proactive Application Support + Software Engineer with strong hands-on experience in modern web and mobile application development. The ideal...
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Application Support Engineer
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New Delhi, India CareStack - Dental Practice Management Full timeResponsibilities:• Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients. • Address technical inquiries from clients and internal teams regarding system functionality, configurations, and usage. • Collaborate with cross-functional teams to troubleshoot and diagnose...
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PDI Application Support Engineer
1 week ago
New Delhi, India Global Applications Solution Full timeJob Title: PDI Application Support Engineer Location: India (Remote) Shift: 2:00 PM – 11:00 PM IST Start: Immediate Joiners Preferred About the Role We are looking for an experienced PDI Application Support Engineer to provide end-to-end support for PDI solutions used by a major retail and petroleum client. The role involves supporting store operations,...
