Application Support Engineer
5 days ago
Designation - Application Support Engineer Experience - 4 - 7 years Location - Remote(India) Essential skills Technical - Strong command of SQL, Unix/Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills. Ability to manage and prioritize multiple tasks simultaneously under deadlines and time constraints. Work effectively with cross-functional teams including Development, Infrastructure, and Business Analysts to ensure seamless application functionality and support. Participate in an on-call rotation to extended-shift and night-shift in order to provide support for customer support. Navigate and analyze logs, configurations, and system metrics on Unix/Linux servers using command-line tools Scripting experience (Any one - Python or Ruby preferred) Writing SQL Queries Desired skills Knowledge of the clinical research process with emphasis on data collection and preparation for submission Certifications, if any ITIL certification. Summary This role requires excellent communication skills and a good understanding of the clinical trials domain. The ability to troubleshoot and resolve Client specific technical cases, assist with escalation of cases from level One & Two support staff, assist with client projects moving from project to production environment, and training of clients & staff. This is a fast-paced role, requiring flexibility working with several different stakeholders while being exposed to a variety of technologies and environments. Knowledge of Ruby programming is desirable. Knowledge of Clinical trials related standards and GxP practices is desirable. Roles & Responsibilities Serve as a subject matter expert for diagnosing and resolving complex application issues, performance bottlenecks, and data integrity problems. Exceptional analytical and diagnostic skills with a methodical approach to root cause analysis and complex problem-solving. Ability to translate technical findings into clear, concise, and actionable recommendations. Take customer calls, listen to and document the issues on all software products supported by the Company. Perform discovery with customers whenever possible, as directed. Following up on all issues in a timely basis and maintaining high levels of customer satisfaction. Document all discussions or correspondence with customers in accordance with company policies and procedures. Report open issues daily to team leaders. Provides basic support and troubleshooting, such as password resets, break/fix instructions, verification of proper setup, and assistance with navigating around application menus Create, log ticket routing and escalation to level 3 support. Flexible to work in Extended Shift and Night Shifts (Rotational) Essential Experience 8+ years of working experience with a minimum of one or more years implementing applications in the clinical research/trials domain. Knowledge of ITIL frameworks (ITIL Foundation certification is a plus) Demonstrated excellent verbal and written communication skills. Contribute to the continuous improvement of support processes, tools, and automation initiatives. Application Support and Customer-facing experience Desired Experience Create and maintain comprehensive documentation, including detailed troubleshooting guides, operational runbooks, SQL scripts, Unix/Linux commands, and knowledge base articles. Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions.
-
Application Support Engineer
5 days ago
Delhi, India Fusion Sante Solutions Full timeHiring: Application Support Engineer (0–1 Year Experience)Locations: Kochi & ChennaiIndustry: Medical Devices | Biomedical InnovationsAre you passionate about cutting-edge biomedical technologies and eager to build a career supporting life-changing healthcare innovations? We are looking for enthusiastic Application Support Engineers to join our growing...
-
Application Support Engineer
3 days ago
New Delhi, India Fusion Sante Solutions Full timeHiring: Application Support Engineer (0–1 Year Experience)Locations: Kochi & ChennaiIndustry: Medical Devices | Biomedical InnovationsAre you passionate about cutting-edge biomedical technologies and eager to build a career supporting life-changing healthcare innovations? We are looking for enthusiastic Application Support Engineers to join our growing...
-
Application Support Engineer
4 weeks ago
New Delhi, India TivonaGlobal Technologies Full timeWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
-
Application Support Engineer
2 weeks ago
New Delhi, India TivonaGlobal Technologies Full timeWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
-
Application Support Engineer
4 weeks ago
New Delhi, India Persistent Systems Full timeAbout Position:We are looking for a highly skilled Application Support Engineer with over 7 years of experience to join our Pune development center. The ideal candidate will have strong expertise in managing SaaS applications on AWS, excellent troubleshooting skills, and a passion for automation and operational excellence in a fast-paced, global...
-
Application Support Engineer
3 weeks ago
New Delhi, India Persistent Systems Full timeAbout Position:We are looking for a highly skilled Application Support Engineer with over 7 years of experience to join our Pune development center. The ideal candidate will have strong expertise in managing SaaS applications on AWS, excellent troubleshooting skills, and a passion for automation and operational excellence in a fast-paced, global...
-
Application Support Engineer
1 week ago
New Delhi, India Persistent Systems Full timeAbout Position:We are looking for a highly skilled Application Support Engineer with over 7 years of experience to join our Pune development center. The ideal candidate will have strong expertise in managing SaaS applications on AWS, excellent troubleshooting skills, and a passion for automation and operational excellence in a fast-paced, global...
-
Application Support Engineer
4 weeks ago
New Delhi, India Coforge Full time8+ years of experience in application maintenance and support, with a focus on data-driven systems. Experience of managing Cloud Data based applications (preferably Snowflake, Matillion or other ETL tools) especially from Support & Maintenance perspective. Experience with ITSM tools (e.g., ServiceNow, Jira) for tracking Service Requests and enhancements....
-
Application Support Engineer
4 days ago
Delhi, Mumbai, NCR, Pune, India Triumphs Of Talent Full time ₹ 5,00,000 - ₹ 15,00,000 per yearExciting Opportunity: Application Support Engineer MumbaiJob Title: Application Support EngineerLocation: Mumbai, India, On-SiteJob Type: Full-timeExperience:5 yearsNotice Period: Immediate to 15 DaysWe are currently seeking an experienced Application Support Engineer to join our team in Mumbai. This is a full-time opportunity with a focus on troubleshooting...
-
Application Support Engineer
4 weeks ago
New Delhi, India Fiserv Full timeApplication Support EngineerExp. Range: 6 to 10 yearsJob DescriptionWhat does a successful Application Support Engineer will do?As an experienced member of our ESF/Communicator Open AppOps team, you will be responsible for effective management and maintenance of the ESF/Communicator Open application and ensure the reliability, availability, and performance...
