Application Support Engineer

4 weeks ago


New Delhi, India Fiserv Full time

Application Support EngineerExp. Range: 6 to 10 yearsJob DescriptionWhat does a successful Application Support Engineer will do?As an experienced member of our ESF/Communicator Open AppOps team, you will be responsible for effective management and maintenance of the ESF/Communicator Open application and ensure the reliability, availability, and performance of our systems. You will collaborate with cross-functional teams to implement automation and continuous improvement processes to enhance efficiency and reduce downtime. The ideal candidate will have a strong background in scripting, Dynatrace, Splunk, Azure, Kubernetes and be capable of analyzing and solving complex production issues and performing the root cause analysis.What you will do:- Responsible for resolving production incidents by analyzing the issues and coordinating with necessary parties, consistently taking ownership and leading the situation. - Alerts and monitoring (Splunk and Dynatrace) - Discuss technical issues with business analysts and developers. - Build and optimize SQL queries to run on large databases efficiently - Analyze Network issues, understand the flows and dependencies and discuss it with the Network engineers. - Install, configure and maintain PKS – Kubernetes Web Services environments. - Perform Root Cause Analysis. - Participate in application performance testing and troubleshooting across whole software and hardware stack. - Recreate problems locally and able to debug the code to identify underlying defects. - Perform technical evaluation of the defects. - Understand the impact of changes across the application. - Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively - Identify possible points of failure in the infrastructure/applications and improve/resolve the identified vulnerability. - Confluence Knowledge articles/documentations - Automate the repetitive task to minimize manual effortsWhat you will need to have:- Bachelor’s degree preferably in Information Technology, Computer Science, Electrical/Computer Engineering, or related field - Overall, 6-10 years of experience. - Experience working with Web Services based architectures (REST APIs, Springboot, J2EE architecture, Springboot), PKS – Kubernetes or Cloud based environments - Experience working on monitoring tools like Splunk, Dynatrace, Moogsoft. - Experience working on Kubernetes - Strong troubleshooting and problem-solving skills - Experience with Modern scripting language like Python - Knowledge of CI/CD (Continuous Integration/Continuous Delivery) process, Agile methodologies, Jenkins, Git and Middleware Technology - Automation and scripting proficiency (SQL Optimization, scheduled jobs, Splunk, Python, Selenium) - Fintech market experience. - Familiar with Network architecture (Apigee, Firewalls, Network diagrams) - Ability to multi-task demonstrating flexibility to easily adapt to changing business priorities. - Good report generation skills. - Awareness/experience of ITIL standard methodologies, ITIL Foundations certification or higher, a plus - Flexible to work in shift or weekend on business demand.



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