Business operations manager

Company: Electron Online Studio Pvt. Ltd. Location: Mumbai, Maharashtra, IndiaEmployment Type: Full-timeReporting To: Chief Operating OfficerProbation Period: 6 months (subject to performance review)Electron Online Studio Pvt. Ltd. is a multi-domain enterprise engaged in two dynamic business segments:Textile B2 B Division – catering to wholesalers, institutional buyers, and export markets through high-quality fabrics, garments, and trade-based textile products.Consumer Goods Division – offering Scholastic, Art Material, and Stationery products under innovative brands that serve schools, retailers, and e-commerce customers across India and international markets.We are committed to building scalable operations, strong vendor networks, and superior product distribution models that drive sustainable business growth.Role DescriptionThe Business Operations Manager will oversee and optimize daily operations across both the B2 B and B2 C divisions. The role requires a strategic yet hands-on professional capable of managing production, procurement, logistics, and customer delivery processes — ensuring precision, profitability, and performance excellence.Key Responsibilities A. Operations Management Establish and streamline operational workflows across divisions.Manage production scheduling, order execution, quality control, and dispatches.Coordinate raw material procurement, vendor development, and cost negotiations.Maintain efficient logistics, warehousing, and inventory tracking systems.Ensure operational compliance with company standards, safety, and legal norms.B. Textile B2 B Division Oversee the complete supply chain cycle from inquiry to shipment.Manage vendor relations with mills, fabricators, and exporters.Supervise order processing, billing, and dispatch timelines.Optimize cost structures and monitor working capital utilization.Handle import/export documentation and trade compliance.C. Consumer Goods (B2 C – Scholastic, Art & Stationery) Develop operational strategies for retail, institutional, and e-commerce channels.Coordinate with marketing, design, and production for new product launches.Ensure availability and timely replenishment of fast-moving SKUs.Manage packaging, labeling, and quality standards across categories.Liaise with distributors, retailers, and online partners for smooth fulfillment.D. Financial & Strategic Operations Assist senior management in budgeting, forecasting, and profitability analysis.Implement performance dashboards and conduct periodic business reviews.Identify automation/ERP integration opportunities for efficiency improvement.Control operational costs while maintaining service quality.E. Team Leadership & Coordination Lead and mentor cross-functional teams in production, logistics, and procurement.Define department-wise KPIs and ensure accountability through regular reviews.Foster collaboration among Sales, Accounts, and Marketing for operational synergy.Qualifications and Experience Education: Bachelor’s or Master’s degree in Business Administration, Commerce, or Operations. MBA preferred.Experience: 7–12 years in Operations, Supply Chain, or Business Management (FMCG or manufacturing experience preferred).Technical Skills: ERP/MIS systems, Excel, Data Analytics, Vendor Management, Logistics Coordination.Soft Skills: Strong leadership, negotiation, and organizational abilities.Performance Evaluation Quarterly performance reviews will be based on:Achievement of KPIs and cost targets.Timely delivery of projects and process improvements.Team productivity, discipline, and goal alignment.Initiative in innovation, digitization, and operational streamlining.Growth Path Outstanding performance in this role can lead to promotion as Head of Operations / General Manager – Business Operations , with responsibility for multi-location operations and strategic expansion initiatives.