Communications Trainer, Voice

7 days ago

Hyderabad, India Tech Mahindra Full time

Role & responsibilities

  • Develop a schedule to assess training needs
  • Ability to train on sounds (IPA), grammar and soft skills

Excellent verbal and written communication skills

  • Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
  • Provide Feedback and suggestions for improvement
  • Publish Dashboards at defined intervals
  • Publish compliance dashboards as per plan
  • Flexibility and Availability for any ad-hoc business requirement
  • Ensure Confidentiality, Availability and Integrity of Data
  • Provide Feedback and suggestions for improvement
  • GAP Analysis & Controls
  • Continuous Focus and Drive to meet and exceed department SLAs
  • Conduct New Hire training and Refresher training based on TNA

  • Conduct V&A interviews for the process

  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software

  • Ability to train on sounds (IPA), grammar and soft skills
  • Excellent verbal and written communication skills
  • Should have good knowledge of audit and evaluation function
  • Should have good understanding capabilities to improve customer experience
  • Ready to work in Shift timing as per process requirement
  • Knowledge of usage of MS Office
  • Must be fluent in English language

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