Servicenow technical lead

3 weeks ago

Chennai, India Tata Consultancy Services Full time

Role : Service Now Technical LeadExperience : 10+ yearsLocation : PAN IndiaJob Description :Required Technical Skills:-Service Now Expertise:In-depth knowledge of Service Now development, architecture, and administration.Proficiency in ITOM, Catalog Item configuration, UI Scripting, and Access Control Lists (ACLs).Integration and Customization:Experience with integrating Service Now with other enterprise systems.Ability to design and implement custom solutions to extend the platform’s capabilities.Technical Proficiency:Strong understanding of IT service management (ITSM) and IT operations management (ITOM) processes.Familiarity with ITIL frameworks and best practices.Preferred Qualifications:-Certifications:Service Now Certified System Administrator and Certified Application Developer.ITIL Foundation or higher-level certifications.Soft Skills:Excellent problem-solving and analytical abilities.Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members.Key Responsibilities :-Solution Design and Architecture:Lead the design and architecture of Service Now solutions, including integrations, that meet client needs and industry best practices.Develop comprehensive architectural plans that align with business objectives and leverage the full capabilities of the Service Now platform.Implementation and Integration:Oversee the implementation of Service Now modules, ensuring seamless integration with existing systems and processes.Configure and customize Service Now applications, including ITOM, Catalog Items, UI Scripts, and ACLs, to meet specific client requirements.Technical Leadership:Provide expert guidance and technical leadership to development and implementation teams throughout project lifecycles.Ensure adherence to best practices in Service Now development, security, and performance optimization.Stakeholder Collaboration:Engage with clients and internal stakeholders to gather requirements, provide updates, and ensure alignment of solutions with business needs.Serve as a trusted advisor on Service Now capabilities and best practices.Continuous Improvement:Stay updated with the latest developments in the Service Now platform and related technologies.Identify opportunities for process improvements and implement solutions to enhance system efficiency and effectiveness.

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