Technical Lead

3 weeks ago

Chennai, India Tata Consultancy Services Full time

Job Description


Role : ServiceNow Technical Lead.

Required Technical Skill Set : ServiceNow, ITSM Modules, ITOM, HRSD, SecOps, GRX, ITBM, CSM, and other ServiceNow modules.

Desired Experience Range : 6 - 8 Years.

Location of Requirement : Chennai, Tamil Nadu, India.


Desired Competencies (Technical/Behavioral Competency)


Must-Have

Technical Competency


  • Experience as a Technical Lead
  • Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
  • Understanding customer business requirements and convert to functional requirements
  • Responsible for reviewing requirements for accurate estimation
  • Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
  • Expertise ServiceNow deployments, ITSM migrations, conslidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
  • Review, and do proactive analyze and resolve application issues as needed
  • Mentor and share technical knowledge/guidance to team
  • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
  • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
  • Should possess good knowledge in Agile/Scrum methodology


Behavioral competency

  • Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
  • Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
  • Excellent team management skills to manage the project team and members
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)


Good-to-Have

  • Experience in ServiceNow custom application design and development
  • Evaluate the tool stability and performance and provide recommendations
  • Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc..)
  • Preferred to have ServiceNow Implementation Specialist certification
  • Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders


Responsibility of / Expectations from the Role

  • Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform
  • Work with Architect and customers for the technical requirements, document them, play back and baseline
  • Develop a design aligned with the Architecture (if applicable) and technical requirements
  • Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
  • Perform Sprint activities (if agile) with the customer and the team:
  • Develop User stories from the requirements
  • Estimate effort, Work with the product sponsor to prioritize the user stores
  • Do sprint planning
  • Assign sprint activities to the team
  • Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements
  • Track and share the status of sprint / user stories with the Project Manager
  • Identify and manage risks and challenges
  • Ensure the quality deployment of the product as per the design
  • Ensure the security, resilience of the components as per the design
  • Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design

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