International Customer Support Voice

4 days ago

Bengaluru, India Adeptuz Management Solutions Full time

Qualification: 12th Pass & Above
Experience: Fresher/Experienced
Shifts: Night (Rotational), 2 Weeks Off

Job Type: Permanent, Full-Time

Company: One of the leading BPO organization in India.

Job Description:
01) Handle calls to help international customers with their questions and problems.
02) Deliver clear, accurate information and resolve customer issues efficiently, ensuring a positive experience.
03) Maintain detailed records of customer interactions and solutions provided in the CRM system.
04) Follow company protocols for escalation and ensure unresolved issues are addressed by the right teams.
05) Ensure proper resolution to the customers issues.
06) Uphold professionalism and empathy in every customer interaction, aiming for high customer satisfaction.

Key Skills / Desired Experience:
01) Educational Qualification: 12th / Undergraduate / Graduates are eligible to apply for the role.
02) Work Experience: Freshers are welcome to apply. Candidatates with experience of minimum 6 months in an International Voice process (inbound or outbound) in BPO would a plus.
03) Prior experience in a International Voice process would be highly desirable.
04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably.
05) Salary Range: As Per Industry Standards.
06) Communication and Languages: Excellent spoken English is mandatory, with the ability to communicate clearly and confidently.
07) Willing to work in night/rotational shifts.
08) Be a good listener, patient, and able to stay calm in tough situations.

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