Director of Account Management
6 months ago
We are on the path to building a global on-demand content marketplace platform that allows for
collaboration, discovery, and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings, engage a wide spectrum of content creators, and simultaneously scale up our existing services. We are looking for a Director of Account Management who can handle a large portfolio of customers and work as part of the Account Management function at Pepper. This would involve a lot of in-person customer interaction and sales efforts on the individual's part and will involve building and managing a team.
We’re looking for someone enthusiastic, comfortable with uncertainty, flexible, great with people, understands our technical vision, and isn’t afraid to roll up their sleeves and get their hands dirty.
Job Responsibilities:
● Cultivating solid relationships with clients through the provision of exceptional after-sales
service.
● Creating a positive onboarding experience for new clients.
● Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
● Maintaining an accurate record of all existing and potential clients.
● Inspire repeat business from clients.
● Responding to client inquiries in a timely and professional manner.
● Analyze performance data to offer clients data-driven business insights and at the same time,
use those insights to improve our service offerings
● Ensure timely receivables and cash flow from clients
● Ensuring smooth functioning of the account internally to help meet all deliverables including
coordination with design teams, media teams, managers, and other important stakeholders.
● Prepare timely team and client updates on all stages of project processes;
The ideal candidate must -
● At least 8+ years of experience in account management/client services roles in digital marketing agency experience is a big plus.
● Have excellent verbal, written communication, and presentation skills.
● Have a willingness to be flexible: Works beyond what is described in the job description.
● Understand the market and competitor activities.
● Be able to seek out the appropriate contact in a targeted organization
● Ability to deliver results under pressure.
● Have experience in project management
● Be able to multitask and work under strict deadlines
● Be able to work efficiently under minimal supervision
● Proven ability to utilize the Salesforce contact platform required
Benefits at Pepper:
• Paid leaves for new parents
• Paid menstrual Leave
• Flexible work timings
• Medical Insurance coverage for all employees and dependents including Parents or in-laws • - / COVID 19 insurance coverage for all employees and dependents including Parents or in-law
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