ServiceNow System Administrator
1 week ago
Job Title: ServiceNow System Administrator
Experience:5+ years
Location: Remote
Contract Duration:6+ years
We are looking for a skilled ServiceNow Administrator to join our team and ensure the smooth operation of our ServiceNow platform.
Key Responsibilities:
- Platform Administration: Administer and configure the ServiceNow platform, including user management, security, workflows, data management, and integrations.
- Support & Maintenance: Perform day-to-day support and maintenance of the ServiceNow platform, including incident and problem management.
- Solution Development: Develop and implement ServiceNow solutions to meet business requirements.
- System Monitoring: Monitor system performance and proactively identify and resolve issues.
- Stakeholder Collaboration: Work with stakeholders to gather and analyze requirements for new features and enhancements.
- Documentation: Create and maintain documentation for configurations, processes, and procedures.
- Upgrades & Patches: Manage ServiceNow upgrades, patches, and releases, ensuring minimal disruption to operations.
- Training & Support: Provide training and support to end-users and other IT staff.
- Compliance: Ensure compliance with IT governance standards and best practices.
Qualifications:
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Experience: Proven experience as a ServiceNow Administrator or in a similar role.
- Skills:
- Strong knowledge of ServiceNow modules, including ITSM, ITOM, ITAM, and CMDB.
- Proficiency in ServiceNow administration, configuration, and basic scripting.
- Experience with ServiceNow integrations using REST, SOAP, and other APIs.
- Understanding of ITIL processes and best practices.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks and projects.
Certifications:
- ServiceNow Certified System Administrator (CSA) is preferred.
- ITIL Foundation certification is a plus.
- Additional ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus.
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