Student Success Manager

3 weeks ago

India GradRight Inc. Full time

About GradRight

Our vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.

GradRight is the world’s first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.

In the last three years, we have enabled students to get the best deals on a $ 2.8+ Billion of loan requests and facilitated disbursements of more than $ 350+ Million in loans . GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India. With a strong presence in the U.S. and subsidiaries in India and commencement of UK operations, GradRight is well-poised for global expansion, having raised a Series A round of investments. GradRight’s 200+ members across Hyderabad, Gurgaon, Bangalore, Kolkata and the US are led by alumni of IIT Delhi, IIT Kharagpur, BITS Pilani, ISB Hyderabad and University of Pennsylvania.

About the role:

As a Senior Student Success Manager, you will manage and actively partake in prospective student engagements in support of GradRight’s partnership with leading universities in the US. You will help students understand partner-university’s programs, opportunities, and other offerings, and will guide them through their program decision making, applications, and enrollment journeys.

If your previous experience and interest is in international higher education, student counseling, tutoring, and/or student program management, and if you’re passionate about making a significant impact on the lives of international students and the broader higher education sector, this may just be the position for you.

Core Responsibilities :

Student Outreach and Engagement:

  1. Engage and inspire students, parents, domestic leaders of schools and colleges about the merits of the partner university
  2. Hold webinars and coffee-chats on multiple campuses and locations to engage with prospective-matched and relevant students for the programs of the partner university

University Marketing and Brand Representation:

  1. Offer prospective students authentic insights, information, and updates about the partner universities
  2. Lead and represent the partner university on important public forums, including panel discussions, admission fairs, and planned interactions at domestic colleges and schools

Admission, International Financial Aid, and Visa Guidance:

  1. Advise applicants on the university and program selection process and guide them in preparing outstanding applications to their chosen programs
  2. Assist students in securing the best financial aid for their needs and earning opportunities during their studies
  3. Assist students with securing a student visa for their program by successfully engaging them with a visa service provider

Cross-Functional Collaboration:

  1. Work closely with the team members in Brand Marketing, Content Marketing, Loan Financing, US Partnership and Business Development teams to drive the student-engagement, marketing and enrollment efforts for our partners

Partner University Engagement:

  1. Understanding every aspect of the partner university objectives, strategies and goals for India
  2. Traveling occasionally frequently to the US partner location to gain first-hand experience of campus, students, courses, faculty, and all other aspects necessary to absorb the partner university USPs and offerings

Qualifications:

  1. A Master’s degree in English, Communications, Management, Higher-education, Psychology
  2. 8-10 years of experience in Higher-Education Outreach and Marketing or Admissions, Student Counseling
  3. English: Mother tongue or full proficiency

Skills:

  1. Great interpersonal skills in dealing with students
  2. Excellent public speaking skills, including a solid history of delivering to small and large audiences of students and professionals
  3. Superb writing and communication skills
  4. Experience in cross-functional collaboration
  5. Super leadership and team management skills
  6. A love for travel, culture, and new experiences
  7. A great attitude, passion, and a drive to make a difference

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