Appointment Setter

Job Title: Appointment Setter

Company: DentistFind

Location: Remote

Company Overview:
DentistFind is a leading marketing technology company based in Canada, with 14 years of expertise in empowering dental practices across the globe. Our mission is to facilitate seamless and sustainable growth for dental practices through our innovative PracticeFuel platform, which leverages data-driven digital marketing strategies and cutting-edge technology solutions. By focusing on increasing patient acquisition and retention, DentistFind provides a stable and prestigious work environment that offers opportunities for growth and international exposure.

Our comprehensive approach combines advanced technology with personalized consultation, equipping dental professionals with the tools and guidance necessary to achieve their goals. The intuitive platform delivers real-time notifications, actionable reports, and performance reviews, while our expert consultants offer tailored training and support. This focus on ease of use and collaboration allows dental practices to concentrate on delivering exceptional patient care, ensuring steady growth and success in the ever-evolving dental industry.

Why Join DentistFind?
At DentistFind, we believe in clarity over complexity, extreme ownership, and building systems that scale. As a rapidly growing dental marketing and technology partner, we empower dental practices with data-driven strategies, cutting-edge tools, and a relentless focus on measurable outcomes. Join us to be a part of a team that values innovation, efficiency, and client success.

Job Overview:
The Appointment Setter is responsible for contacting potential and existing clients to schedule meetings or sales appointments for the sales team. This role involves managing calls, emails, and other communication channels to generate qualified leads and ensure the sales pipeline remains active. An appointment setter should be persuasive, well-spoken, and able to handle objections with professionalism.

Key Responsibilities:

• Outbound and Inbound Communication: Engage with potential and existing clients via phone, email, and other channels to schedule appointments.
• Lead Qualification: Assess and qualify leads to ensure they meet the criteria for potential sales.
• Schedule Appointments: Coordinate and schedule meetings or sales calls between prospects and the sales team.
• Record Keeping: Maintain accurate records of interactions, appointments, and follow-ups in the CRM system.
• Follow-Up: Conduct timely follow-ups with leads to nurture relationships and encourage conversions.
• Collaboration: Work closely with the sales and marketing teams to ensure alignment and optimize the sales pipeline.
• Customer Service: Provide excellent customer service, addressing inquiries and handling objections professionally.
• Speed-to-Lead: Ensure quick response times for all inbound inquiries, maintaining auto-acknowledgment within 5 minutes and a human reply within 24 hours.
• Proposal Preparation: Assemble and send proposals using templates, coordinating inputs from internal teams, and routing for e-signature.
• Deal Support: Address missing information, schedule technical reviews, and clarify next steps in the CRM.
• No-Show Management: Rebook missed appointments promptly using established recovery sequences.
• Event Conversion: Convert event RSVPs into booked meetings and manage follow-up invitations.
• CRM Hygiene: Maintain accurate lead tagging, segmentation, and pipeline status to ensure no leads are left unaddressed.

Required Skills and Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Certifications in Sales, Marketing, or CRM systems (e.g., Salesforce Certified, HubSpot Academy certifications) are highly desirable.
• Excellent in spoken and written English with a confident phone presence.
• Proven experience in appointment setting or sales development roles, particularly in a B2B context.
• Proficiency with CRM software and proposal assembly from templates.
• Excellent organizational skills and the ability to manage multiple inputs and tasks simultaneously.
• Reliable internet connection, a quiet working environment, and quality communication equipment.

Preferred Qualifications:

• Experience in the dental or healthcare industry.
• Familiarity with FunnelKit/WordPress, Eventin/BuddyBoss, and digital marketing tools.
• Basic skills in GA4 (Google Analytics 4) and Dubb for video updates.
• Experience with LinkedIn outreach and light copywriting for follow-up messages.

Ideal Candidate:

• Proactive and tenacious, thriving in fast-paced, data-driven environments.
• Analytical and detail-oriented, with strong problem-solving skills.
• Excellent communication skills, both written and oral.
• Adaptable and open to continuous learning and improvement.
• Embraces challenges as opportunities for innovation and growth.
• Aligns with company values of integrity, transparency, and continuous improvement.
• Committed to delivering exceptional results and client success.

Company Culture & Values:

• Analytical Decision Making: Data-driven strategies guide our decisions.
• Speed & Agility: We prioritize efficiency and speed in execution.
• Strategic Focus: Long-term success through strategic actions.
• Continuous Improvement: Relentless pursuit of excellence and growth.
• Integrity & Transparency: Building trust through honesty and accountability.
• Challenge-Oriented: Embracing challenges as opportunities for innovation.

What We Offer:

• Opportunity to work in a fast-paced, innovative environment.
• Ability to make a significant impact on the growth and success of dental practices.
• Professional development and growth opportunities.
• Collaborative and supportive Work-from-home opportunity.

Work Environment and Work Hours:

• Set-up: Full-time, Remote
• Schedule: Monday-Friday, for 7.5 working hours between 6am and 5pm Eastern Standard Time Zone (EST).
• Shift options: 6 AM-2 PM (1st shift), 9 AM-5 PM (2nd shift)
• Remote Work Policy: At DentistFind, we embrace a remote work culture. As part of our commitment to maintaining productivity and accountability, we utilize a time-tracking tool that captures screenshots at random intervals. Candidates should be comfortable with this practice as part of our professional standards. If using a time tracking tool is not suitable for you, we encourage you to reconsider applying.

The Team:
You will be part of a dynamic and diverse team spread across the globe, including regions like the Philippines, Nigeria, Pakistan, Indonesia, and India. As part of a remote-first organization, the team values open communication, collaboration, and a shared commitment to the company's mission. You will work closely with department heads, as well as the sales, marketing, and client success teams, playing a pivotal role in ensuring alignment and advancing strategic objectives.

How to Apply:
Interested candidates should submit their resume, cover letter, and any relevant portfolio pieces demonstrating their expertise and success stories. You are encouraged to apply directly through our official job board for a more streamlined application process. This ensures your application is reviewed promptly by our recruitment team. Click here to apply and become a part of our team.