
Head Service Excellence
1 week ago
What You'll Do
- Ensure production stability & service resiliency for 400+ critical applications. (Finance Application)
- Lead a 20-member team of SMEs across Service Management, Control, and Infrastructure.
- Drive automation, agile, and DevOps adoption to reduce incidents and resolution times.
- Establish strong governance, control metrics, and reporting for senior stakeholders.
- Partner with global Finance, Risk, and Procurement leadership to align service priorities.
- Manage key vendor relationships and influence cross-functional teams globally.
- Promote a diverse, inclusive, and engaging work culture in line
What You'll Bring
- Proven leadership in service management and control operations for global, complex tech estates.
- Strong DevOps, Agile, ITIL, or SRE experience.
- Industry background in Financial Services or equivalent regulated sectors.
- Exceptional communication, negotiation, and stakeholder influence skills.
- Experience managing technology vendors and cross-cultural global teams.
- Ability to navigate ambiguity, drive change, and deliver measurable improvements.
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