Head Service Excellence

1 week ago


Hyderabad, Telangana, India Mancer Consulting Services Full time

What You'll Do

  • Ensure production stability & service resiliency for 400+ critical applications. (Finance Application)
  • Lead a 20-member team of SMEs across Service Management, Control, and Infrastructure.
  • Drive automation, agile, and DevOps adoption to reduce incidents and resolution times.
  • Establish strong governance, control metrics, and reporting for senior stakeholders.
  • Partner with global Finance, Risk, and Procurement leadership to align service priorities.
  • Manage key vendor relationships and influence cross-functional teams globally.
  • Promote a diverse, inclusive, and engaging work culture in line

What You'll Bring

  • Proven leadership in service management and control operations for global, complex tech estates.
  • Strong DevOps, Agile, ITIL, or SRE experience.
  • Industry background in Financial Services or equivalent regulated sectors.
  • Exceptional communication, negotiation, and stakeholder influence skills.
  • Experience managing technology vendors and cross-cultural global teams.
  • Ability to navigate ambiguity, drive change, and deliver measurable improvements.


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