Senior Technical Writer

3 weeks ago

pune, India NorthStar HR Consultants Full time
Job Title - Senior Technical Writer
Job Location - Baner, Pune, Maharashtra
About Our Client
Our client is a venture-funded startup headquartered in San Francisco. Their AI-Powered marketing platform empowers cutting edge B2C brands to drive 1:1 marketing on every channel. Marketers are in full control of automating various forms of personalized messaging across every engagement channel.
Our client is recognized by Gartner as a “Cool Vendor for AI in Marketing”.
As part of the Product documentation team, you will be responsible for the user documentation as well as the API documentation. Technical writing here is a fun and challenging role where the primary requirement is to break down complex topics into simple, consumable articles that:
Ease the use of our product
Ease integration of our platform with partnering platforms
Educate the readers about our world class, industry leading platform features
Improve the overall user experience of our product
Responsibilities
Maintain a roadmap of documentation and cross functional initiatives to improve documentation and the user experience of accessing the product knowledge base
Define and measure success metrics using analytics tools like Google Analytics
Work on help documentation for the industry leading SmartHub CDP features aimed at marketers
Work on documentation aimed at developers
Timely publish documentation that is aligned with frequent product releases
Work with software engineering, product management, implementation, customer success, and product marketing teams to produce the best help content for clients
Create multimedia content to enhance the documentation (such as images, videos, GIFs, quizzes etc.)
Own and maintain the documentation portals (help hub, hosted on Zendesk, and developer portal, hosted on readme)
Tweak the UI of the help hub to keep the portal’s user experience up-to-date
Set up sample Android and iOS app’s source code on Android Studio and Xcode, and try to integrate our SDKs with those to better understand how the SDKs work
Requirements
Must Have
5+ years of experience of writing help content for technical and non-technical audiences. Longer experience will be a definite plus
Excellent communication skills
Experience with producing multimedia help content
Curiosity towards unfamiliar topics
Openness towards casual and informal writing styles with a focus on consistency
Strong sense of ownership and readiness to collaborate and work with others
Knowledge of documenting code
Ability to search for resources online, use generative AI tools and use HTML/CSS/JavaScript if needed
Experience with writing help content for enterprise SaaS products is a plus
Experience with API documentation is a plus. We use Swagger/Open API specification to document our APIs
Openness to learning new things
Self initiated and ability to lead projects with minimal supervision
Good to Have
Experience with SDK documentation is a plus
Experience with Markdown is a plus
Having a good design sense is a plus
Experience with analytics tools for measuring KPIs is a plus
University degree in the field of Computer Science or related fields preferred

  • Associate Technical Writer

    4 weeks ago

    Pune, India SAS Full time

    Associate Technical Writer Job Locations IN-Pune Requisition ID 20059249 Job Category Technical Writing Travel Requirements None SAS technology enables customers to achieve great results in a wide range of diverse industries. From ensuring that your bank account is not compromised to analyzing the data behind many goods, products and pharmaceuticals,...

  • Associate Technical Writer

    3 weeks ago

    Pune, India SAS Full time

    Associate Technical Writer Job Locations IN-Pune Requisition ID 20059249 Job Category Technical Writing Travel Requirements None SAS technology enables customers to achieve great results in a wide range of diverse industries. From ensuring that your bank account is not compromised to analyzing the data behind many goods, products and pharmaceuticals,...

  • Senior Technical Writer

    5 days ago

    Pune, Maharashtra, India Tek Leaders Inc Full time

    Position: Technical WriterLocation: Pune, Maharashtra.Duration: 6 Month Contract To Hire.ResponsibilitiesDevelop and maintain technical documentation for a range of IT products and services, including user guides, installation manuals, API documentation, release notes, and troubleshooting guides.Collaborate with subject matter experts, engineers, and product...

  • Senior Technical Writer

    4 weeks ago

    Pune, India Tek Leaders Inc Full time

    Position: Technical WriterLocation: Pune, Maharashtra.Duration: 6 Month Contract To Hire.ResponsibilitiesDevelop and maintain technical documentation for a range of IT products and services, including user guides, installation manuals, API documentation, release notes, and troubleshooting guides.Collaborate with subject matter experts, engineers, and product...

  • Senior Technical Writer

    1 month ago

    Pune, India Tek Leaders Inc Full time

    Position: Technical WriterLocation: Pune, Maharashtra.Duration: 6 Month Contract To Hire.ResponsibilitiesDevelop and maintain technical documentation for a range of IT products and services, including user guides, installation manuals, API documentation, release notes, and troubleshooting guides.Collaborate with subject matter experts, engineers, and product...

  • Technical Writer

    2 months ago

    Pune, India Hansen Technologies Full time

    About The Role Exciting opportunity for an experienced Technical Writer  to join our CSF team  in Pune. Take a key role in driving success as a Technical Writer and be a core part of the Hansen product management team working closely with engineering, marketing, and customer enablement professionals to create resources that not only document what...

  • Senior Technical Writer with ITSM

    3 weeks ago

    Pune, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% Senior Technical Writer with ITSM Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues...

  • Senior Technical Writer with ITSM

    5 days ago

    Pune, Maharashtra, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% Senior Technical Writer with ITSM Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...

  • Senior Technical Writer with ITSM

    1 month ago

    Pune, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% Senior Technical Writer with ITSM Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues...

  • Senior Technical Writer with ITSM

    4 weeks ago

    Pune, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Senior Technical Writer with ITSMAre you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services...

  • Senior Technical Writer with ITSM

    3 weeks ago

    Pune, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Senior Technical Writer with ITSMAre you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services...

  • Senior Technical Writer with ITSM

    1 month ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Senior Technical Writer with ITSMAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Senior Technical Writer with ITSM

    3 weeks ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Senior Technical Writer with ITSMAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Technical Writer

    3 weeks ago

    Pune, India eQ Technologic Full time

    Job description for Technical WriterDepartment –DocumentationReporting to –Lead DocumentationQualification –GraduateExperience –2 to 6 yearsROLE DESCRIPTION: -eQ Technologic’s Documentation Team is looking for highly accomplished and passionateTechnical Writersbased in Pune, India. The person shall be responsible for the creation of technical...

  • Technical Writer

    2 months ago

    Pune, India eQ Technologic Full time

    Job description for Technical WriterDepartment –DocumentationReporting to –Lead DocumentationQualification –GraduateExperience –2 to 6 yearsROLE DESCRIPTION: -eQ Technologic’s Documentation Team is looking for highly accomplished and passionateTechnical Writersbased in Pune, India. The person shall be responsible for the creation of technical...

  • Technical Writer

    1 month ago

    Pune, India eQ Technologic Full time

    Job description for Technical Writer Department – Documentation Reporting to – Lead Documentation Qualification – Graduate Experience – 2 to 6 years ROLE DESCRIPTION : - eQ Technologic’s Documentation Team is looking for highly accomplished and passionate Technical Writers based in Pune, India. The person shall be responsible for the...

  • Technical Writer

    3 days ago

    pune, India AppZen Full time

    Technical Writer :AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable,...

  • Senior Technical Writer

    5 days ago

    Pune, Maharashtra, India NorthStar HR Consultants Full time

    Job Title - Senior Technical WriterJob Location - Baner, Pune, MaharashtraAbout Our ClientOur client is a venture-funded startup headquartered in San Francisco. Their AI-Powered marketing platform empowers cutting edge B2C brands to drive 1:1 marketing on every channel. Marketers are in full control of automating various forms of personalized messaging...

  • Technical Writer

    3 weeks ago

    pune, India eQ Technologic Full time

    Job description for Technical WriterDepartment – DocumentationReporting to – Lead DocumentationQualification – GraduateExperience – 2 to 6 yearsROLE DESCRIPTION : -eQ Technologic’s Documentation Team is looking for highly accomplished and passionate Technical Writers based in Pune, India. The person shall be responsible for the creation of...

  • Technical Writer

    2 months ago

    pune, India eQ Technologic Full time

    Job description for Technical WriterDepartment – DocumentationReporting to – Lead DocumentationQualification – GraduateExperience – 2 to 6 yearsROLE DESCRIPTION : -eQ Technologic’s Documentation Team is looking for highly accomplished and passionate Technical Writers based in Pune, India. The person shall be responsible for the creation of...