Senior Technical Writer with ITSM

1 week ago


Pune, Maharashtra, India FIS Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Senior Technical Writer with ITSM

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Design & Research team is focused on discovering innovative and creative ways of serving and supporting clients as well as internal functions for their requirements relating to design, research, and branding. Our instructional designers, visual designers, research analysts and content writers specialize in data visualization and design information and can transform complex information into compelling data formats. By comprehending clients' unique needs and behaviors, we design, test and create new user experiences in the form of path breaking compositions, interactive prototypes, modules content, videos, simulations and new methods of productization.

What you will be doing

  • Researches, writes, edits and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way.
  • Performs usability testing with clients on documentation and utilizes feedback to improve documentation and standards.
  • Composes or updates material for reports, manuals, briefs, proposals, technical and administrative publications concerned with work methods and procedures and installation, operation and maintenance software and hardware.
  • Selects appropriate media and distribution methods. Assists in establishing style guidelines and standards for texts and illustrations to meet business needs.
  • Reads previous documentation and design notes and uses computer based training, or company technical products to gather and research technical information for use in more complex documentation. Interviews programmers, engineers, developers and other technical personnel.
  • Organizes material and completes writing assignments according to set standards, , order, clarity, conciseness, style and terminology.
  • May maintain records and files of work and revisions, may select photographs, drawings, sketches,

What you bring:

  • 10 to 12 years of experience as a technical writer.
  • Good experience in Research, writes, edits and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way.
  • Good experience in Performing usability testing with clients on documentation and utilizes feedback to improve documentation and standards.
  • Knowledge of ITSM/ITIL processes is an advantage.
  • Understanding of Problem Management and Root Cause Analysis techniques

Added bonus if you have:

  • Experience in financial services and fast paced innovation team highly desirable
  • Knowledge of financial services industry or FinTech's.
  • Knowledge of CMS

What we offer you

  • A range of benefits designed to help support your lifestyle and wellbeing.
  • A multi-faceted job with a broad spectrum of responsibilities
  • A modern international work environment and a dedicated and innovative team
  • A broad range of professional education and personal development possibilities – FIS is your final career step.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass



  • Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Senior Technical Writer with ITSMAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Senior Technical Writer with ITSMAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and...


  • Pune, Maharashtra, India Aera Technology Full time

    Apply for Aera Technology Senior Technical Writer, Career Progress Consultants in Pune for 4 - 5 Year of Experience on


  • Pune, Maharashtra, India Tek Leaders Inc Full time

    Position: Technical WriterLocation: Pune, Maharashtra.Duration: 6 Month Contract To Hire.ResponsibilitiesDevelop and maintain technical documentation for a range of IT products and services, including user guides, installation manuals, API documentation, release notes, and troubleshooting guides.Collaborate with subject matter experts, engineers, and product...


  • Pune, Maharashtra, India NorthStar HR Consultants Full time

    Job Title - Senior Technical WriterJob Location - Baner, Pune, MaharashtraAbout Our ClientOur client is a venture-funded startup headquartered in San Francisco. Their AI-Powered marketing platform empowers cutting edge B2C brands to drive 1:1 marketing on every channel. Marketers are in full control of automating various forms of personalized messaging...

  • Technical Writer

    1 week ago


    Pune, Maharashtra, India TransPerfect Full time

    Responsibilities:Think like someone who is using the product. Plan and scope product documentation requirements. Organize material to create outlines and drafts. Gather information from product tracking tools. Work with product managers to understand what the user needs to know about the product. Gather information from subject matter experts and online...

  • Technical Writer

    1 week ago


    Pune, Maharashtra, India Simplify Healthcare Full time

    Job Title: Technical WriterRole:The role will be responsible for developing comprehensive documentation, by obtaining a deep understanding of our solution offerings and translate complex information into simple, polished, and engaging content for a wide range of stakeholders.Reporting to our Technical Writer and LOB teams, this role works as part of the...

  • Technical Writer

    1 week ago


    Pune, Maharashtra, India Simplify Healthcare Full time

    Job Title: Technical WriterRole: The role will be responsible for developing comprehensive documentation, by obtaining a deep understanding of our solution offerings and translate complex information into simple, polished, and engaging content for a wide range of stakeholders. Reporting to our Technical Writer and LOB teams, this role works as part of the...

  • Technical Writer

    1 week ago


    Pune, Maharashtra, India eQ Technologic Full time

    Job description for Technical WriterDepartment –DocumentationReporting to –Lead DocumentationQualification –GraduateExperience –2 to 6 yearsROLE DESCRIPTION :-eQ Technologic's Documentation Team is looking for highly accomplished and passionateTechnical Writersbased in Pune, India. The person shall be responsible for the creation of technical...


  • Pune, Maharashtra, India North Star HR Consultancy Full time

    Job Title : Senior Technical Writer.Job Location : Baner, Pune, Maharashtra.About Our Client :Our client is a venture-funded startup headquartered in San Francisco. Their AI-Powered marketing platform empowers cutting edge B2C brands to drive 1:1 marketing on every channel. Marketers are in full control of automating various forms of personalized messaging...

  • Technical Writer

    1 week ago


    Pune, Maharashtra, India D-TechWorks Pvt Ltd Full time

    Technical Writer :Exp - 5- 7 yearsLocation - Pune NP - Immediate to 7 daysMandatory skills :- Write and edit product copy across our suite of products with the potential to support additional teams. This includes everything from small content like field labels and descriptions to larger more visible content like marketing canvases and landing pages on our...

  • Technical Writer

    1 week ago


    Pune, Maharashtra, India Finastra Full time

    ResponsibilitiesDevelop and deliver technical documentation for financial software systems while adhering to agreed terminology, style guide, and editorial quality standards.Responsibilities:Provide our customers (internal and external) with quality documentation within a defined timelineCreate, update, and edit functional, technical, and user...

  • Technical Writer

    3 weeks ago


    Pune, Maharashtra, India Finastra Full time

    ResponsibilitiesDevelop and deliver technical documentation for financial software systems while adhering to agreed terminology, style guide, and editorial quality standards.Responsibilities:Provide our customers (internal and external) with quality documentation within a defined timelineCreate, update, and edit functional, technical, and user...

  • Technical Writer

    2 months ago


    Pune, Maharashtra, India Finastra Full time

    ResponsibilitiesDevelop and deliver technical documentation for financial software systems while adhering to agreed terminology, style guide, and editorial quality standards.Responsibilities:Provide our customers (internal and external) with quality documentation within a defined timelineCreate, update, and edit functional, technical, and user...


  • Pune, Maharashtra, India APN Consulting Full time

    APN Consulting has an immediate need for a direct client requirement:Experience: 5 years requiredPosition Overview:We are seeking a skilled ServiceNow ITSM Developer with extensive experience in Configuration Management Database (CMDB) to join our team. The ideal candidate will have a strong background in IT Service Management (ITSM) and a deep understanding...

  • itsm administrator

    1 week ago


    Pune, Maharashtra, India ITC WORLDWIDE Full time

    ITSM AdministratorAs an ITSM Manager, you will oversee a dynamic team of engineers dedicated to delivering top-notch customer support. Your primary focus will be on ensuring a customer-friendly approach to resolving O365/Azure technology-related issues. In addition, you will be responsible for generating customer reports, such as SLA reports, and ensuring...

  • Technical Writer

    1 week ago


    Pune, Maharashtra, India Netra Labs Full time

    Job descriptionJob descriptionPosition: Technical WriterLocation: [ Pune (Maharashtra) Hybrid]Type: Full-TimeExperience: 1 to 3 years of Technical Writing in AI IndustrySalary Range - 5 to 7 LPACompany Description:Netra Labs is at the forefront of transforming how businesses harness the power of Generative AI.Our flagship product, Ground Truth,...

  • Technical Writer

    1 week ago


    Pune, Maharashtra, India EFFICIENCIE TECH SOLUTIONS LLP Full time

    Job Title: Technical WriterAbout the Company: We are a leading company in the tech industry dedicated to providing innovative solutions to our customers. Join us and be part of a team that values clear communication and user-friendly documentation.Responsibilities:Developing and creating various types of user documentation, such as user guides, manuals,...

  • Technical Writer

    1 week ago


    Pune, Maharashtra, India EdgeVerve Full time

    About EdgeverveWe reimagine the way enterprises work for the better. Enabling our clients to innovate on business models and drive game-changing efficiency with best-of-breed digital platforms.Our digital platforms help clients capitalize on the inherent power of a connected enterprise. We do this by amplifying the human potential, crafting connected...


  • Pune, Maharashtra, India timesjobs Full time

    Systems Integration Senior SpecialistDate: Feb 2, 2024Location: Pune, MH, INCompany: NTT DATA ServicesAs a BMC ITSM Developer, the candidate will be responsible for developing and providing support on BMC Helix 20.02 and aboveRequired Skill set:Experience in customization of BMC Remedy applications Versions >=18.Experience in Installation and / or...