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Customer Support Executive
1 month ago
About INCLUDINCLUD is a direct-to-consumer (D2C) e-commerce brand, founded by the ex-Urbanic team. INCLUD aims to provide high-quality, stylish, and contemporary fashion for children. Our cross-cultural, highly experienced, and passionate team is committed to building a global brand that resonates with families around the world.Join us and be a part of our exciting journey to redefine kids' fashionKey Responsibilities As a Customer Success Executive, you will handle customer inquiries via chat, calls, and email, utilizing upselling skills to enhance customer experience and loyalty.Key Responsibilities:Respond to customer inquiries promptly across chat, phone, and email (blended process)Resolve issues with empathy and effective problem-solving.Identify upsell opportunities and engage customers to understand their needs.Build relationships to encourage customer loyalty and gather feedback.Collaborate with various teams to enhance customer engagement.Meet key performance indicators (KPIs) for resolution adherence, customer satisfaction (C-sat), quality scores, and upsell conversion.Requirements: 1-3 years of experience in customer service or success roles.Fluency in Hindi and English is mandatory.Experience with email, chat, and call processes.Candidates from Gurugram / Delhi NCR preferred.Strong communication and problem-solving skills.Why Join Us?Opportunities for professional growth.A positive and inclusive work culture.Make a meaningful impact in a supportive team.
