Patient Financial Assistance Representative
1 month ago
This is a remote position.
Job Summary:
The Patient Collections Representative services outbound and inbound calls from patients regarding billing inquiries, concerns, or related matters. The Representative provides a positive customer service experience that meets the needs of our patients by educating them on their bill, listening to concerns, and addressing issues.
Essential Responsibilities/Duties:
- Make outbound calls to patients regarding outstanding balances and missing or incorrect insurance information.
- Answer escalations from our high-volume inbound customer call center.
- Resolves balance disputes and provides access to assistance options to patients.
- Collects and processes payment information from patients.
- Utilize laboratory billing system and other reporting resources to troubleshoot and address patient billing issues.
Qualifications:
· Education/Certifications:
§ High school diploma or equivalent.
· Competencies:
§ Bilingual in Spanish is highly preferred.
§ Excellent verbal and written communication skills.
§ Experience with Laboratory Billing Applications (Telcor and/or XIFIN preferred).
§ Excellent PC skills including MS Office applications.
· Experience:
Requirements
Phone Support, Customer Service, Telcor, laboratory billing experience
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