Product support specialist- International Marketplace(Content))

4 weeks ago


bangalore, India Practo Full time

Job Description

Overview:

As an Inside Sales Team Agent, you will play a crucial role in engaging our international customers to claim their profiles and ensuring accurate representation of their information on our platform. You will be responsible for reaching out to customers via phone calls and emails, persuading them to claim their profiles, and assisting in creating and managing profiles on our backend system. This position requires excellent communication skills, attention to detail, and a proactive attitude to drive customer engagement and satisfaction.

Key Responsibilities:

Customer Engagement:

Initiate outbound calls and emails to international customers to encourage them to claim their profiles on our platform.

Build rapport with customers and effectively communicate the benefits of claiming their profiles.

Address customer inquiries and concerns promptly and professionally.

Profile Management:

Assist customers in creating and updating their profiles on our backend system.

Ensure the accuracy and completeness of customer profiles by gathering necessary information and verifying details.

Collaborate with other teams to resolve any profile-related issues or discrepancies.

Sales and Conversion:

Utilize persuasive selling techniques to encourage customers to claim their profiles.

Meet and exceed assigned targets for profile claims and conversions.

Identify opportunities to upsell additional services or features to customers during engagement.

Data Entry and Documentation:

Accurately record customer interactions and profile updates in the company's CRM system.

Maintain organized records of customer profiles and communication history for future reference.

Generate reports on sales activities, conversion rates, and customer feedback as required.

Qualifications:

Proven experience in inside sales, telemarketing, or customer service roles.

Excellent verbal and written communication skills in English (additional languages are a plus).

Strong persuasion and negotiation abilities with a customer-centric approach.

Attention to detail and ability to ensure accuracy in data entry and profile management.

Proficiency in using CRM systems and other relevant software applications.

Ability to work independently as well as collaboratively in a team environment.

Positive attitude, resilience, and persistence in achieving sales targets and objectives.

Flexibility to adapt to changing priorities and customer needs in a dynamic work environment.

Preferred Qualifications:

Prior experience in sales or customer service within the technology, software, or online marketplace industry.

Familiarity with international markets and cultural nuances.

Knowledge of SEO principles and online marketing strategies.

Previous experience in lead generation or cold calling campaigns.

Bachelor's degree in Business Administration, Marketing, or a related field is desirable.

Job ID

31555

Job Type

Full-time

Location

Bengaluru

Experience

1 - 3 Years

Business Unit

India

Organization

Insta

Posted

May 30th 2024

Posted By

Zahid Afreed n

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