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International Customer Support Specialist in BI BO

3 months ago

bangalore, India Zaportiv Full time

International Customer Support Specialist in BI BO
Location: Bangalore
Department: BI BO
Years ox exp: 0-1 Years
Qualification: Degree/Masters in Management/Finance or related disciplines.
No of Positions: 02

Roles:

Back Office Information activities for countries within the Coface Group regions in a Shared Services context Smooth processing of the international BI orders; Facilitation of the cooperation with BI providers and the process of invoices validation; Internal customer support in terms of product content and TATs

Responsibilities:

Preparation and delivery of international credit reports
Cooperation with international suppliers
Cooperation with international Coface offices
Data entry or import of files into Coface systems
Control of the ordering process and data quality, including clarifying possible discrepancies and irregularities with foreign suppliers, complaints about reports that deviate from the standard.
After-sales service for internal customers
Preparation of reports and statistics

Process and control:

Identify and implement process changes that generate workflow efficiencies and productivity gains.
Ensure that all required information is captured in group tools in an accurate and timely manner.

Risk and compliance:

Adhere to compliance standards set by Coface and external regulators.
Adhere to and comply with IT security policies at all times
Career perspective
Potential career opportunities within the company CONTEXT AND ENVIRONMENT

Compliance

Ensure compliance with regulations and procedures as laid down by Coface and external regulators.

Skill set:

Sense of initiative and excellent time- and self-management
Flexible way of working and willingness to operate within a team.
Stress-resistance and professional relationship with clients.
Customer oriented; Knowledge of commercial back-office processes is a plus

IT:

Computer and internet affinity and good technical understanding
Ease regarding the work with varying software, applications and systems different from product to product
Professional Microsoft Office skills, esp. MS Excel and MS Word

Interview Process : Functional / Technical & HR round of Interview