Senior Product Manager

1 month ago

gurugram, India Human Capital Consultancy Services Full time

US based organization (one of the leading QSR brand).

The Role

As a Senior Product Manager, you will be responsible for driving the product vision, strategy and execution on some of our key focus areas and delivering delightful experiences (online as well as at our stores) for our customers and employees in India and other key markets. Your mission will be to identify the most critical business and customer problems to solve and then take resulting product ideas from conception, through validation, to successful roll-out, followed by iteration and scaling as per business needs. This will include working closely with peers and other leaders (internally and globally) across analytics, marketing, operations, business development, finance as well as working closely with franchise partners and their leadership, strategic partners and multiple technology vendors.


  • Analyze Voice of Customer and data from varied internal / external sources, competition and industry to identify problems and opportunities, emerging trends and areas for product and technology improvement and innovation.
  • Build and prioritize hypothesis and drive the right activities to validate / reject ideas and hypothesis. Conduct agile testing / experiments to ensure that we define and build what is right for the customer / business. Obsess over a customer centric design (storyboards, personas, prototyping) by working closely with multiple stakeholders and cross-functional teams.
  • For your areas of ownership, build a customer-obsessed product / technology strategy and execution roadmap - for the short term to get quick wins and for the mid-to-long term to ensure sustainable customer happiness and solid business impact by continuously improvising product proposition and relevance.
  • Develop detailed product requirements documents, user stories, sprint plans and milestones, and work collaboratively with internal teams and 3rd parties to determine appropriate development & release / rollout plans, the best implementation and deliver on quality and as per timelines.
  • Define success metrics for each technology, capability and experience. On an everyday basis, track key product funnels and success metrics and identify continuous areas of improving the experience basis a strong data-driven mindset. From time to time, work on creating compelling business cases in partnership with cross-functional teams and drive business case dialogue with franchise partners.
  • Be the evangelist and owner of all communications and presentations across the organization for your product & technology portfolio, including internally as well as with franchise partners and globally with other markets.
  • Work closely with the Global D&T team in terms of working on the priorities and aligning on the market specific initiatives well in advance and to comply with the global governance model.
  • Continuously communicate, influence and collaborate with Franchise partners ensuring transparency, alignment and accountability across the ecosystem.

Ideal Profile

  • Experience of building & launching a few AI products is a plus (Recommendation, Personalization, Chatbots, Machine Vision, etc.)
  • Preferably experience of working in or with eCommerce, Food aggregators and / Or leading Retail companies.
  • Passion around latest technologies (mobile apps, AI, store technology) and have a keen eye and understanding of what makes a good mobile experience. Deep experience of building & launching AI products is a plus.
  • Extremely data-driven and comfortable in doing number crunching and harnessing data to drive actionable insights. You are detail-oriented and look at all product funnels on a daily basis.
  • Strong project management and planning capabilities with a mindset to drive timely and high quality execution.
  • Good understanding of API integrations, solution architecture and driving technical discussions with vendors.

What's on Offer?

  • Work alongside & learn from best in class talent
  • Excellent career development opportunities

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