Customer Relations Executive

1 week ago


bangalore, India Futé Services Full time

Customer Support Executive Responsibilities:

  • Managing the team.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Planning the training and standardization of service delivery.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

  • A bachelors degree.
  • A 1-2 years experience.
  • Excellent interpersonal and written and oral communication skills.(English and Hindi)
  • Ability to lead a team.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.


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