Loan Officer

2 weeks ago

ghaziabad, India humgrow.com Full time
Job Description

As a Loan Officer (Telecallers), you will be responsible for telecalling activities to support the mortgage lending process. This role requires individuals with excellent communication skills, a pleasant voice, and the ability to make decisions efficiently. Prior mortgage experience is advantageous but not mandatory.

Basic Responsibilities:

  • Conduct telecalling activities to support the mortgage lending process.

Skill Set Required:

  • Good Communication Skills: Ability to communicate effectively in both verbal and written forms. Bilingual proficiency is preferred.
  • Pleasant Voice: Possessing a pleasant and engaging voice that enhances customer interactions.
  • Decision-Making Skills: Ability to make quick and informed decisions while interacting with customers.
  • Proactive & Extrovert: Being proactive in approach and having an outgoing personality to engage with customers effectively.
  • Responsibility: Demonstrating a sense of responsibility towards assigned tasks and achieving targets.
  • Adaptable: Ability to adapt to different situations and handle varying customer inquiries.
  • Good Listening Skills: Actively listening to customer queries and concerns to provide appropriate assistance.
  • Willingness to Address Volume of Calls: Ability and willingness to handle a high volume of calls, approximately 100 calls a day.

Requirements

Desired Applicant:

  • Graduate candidates with good communication and interpersonal skilss
  • Thorough knowledge of all mortgage loans products and familiarity with competitors' offerings.
  • Demonstrated ability to effectively sell products and provide necessary services to customers.
  • Proficiency in analyzing credit documents to determine eligibility.
  • Skilled in handling objections from customers.

Behavioral Competencies:

  • Strong interpersonal skills with a focus on customer relationship management.
  • Effective planning abilities with expertise in geography mapping and sales management.
  • Proven selling skills with a track record of successful conversions and objection handling.

Good to Have:

  • Creativity in problem-solving and service-oriented mindset.
  • Strong logical reasoning skills.

Qualifications and Experience:

  • Minimum qualification of a Graduate.
  • 0-2 years of experience in a similar role. Prior mortgage experience would be an added advantage.



Benefits

  • Competitive Salary: Enjoy a competitive base salary commensurate with experience and qualifications.


  • Unlimited Incentives: In addition to the base salary, unlock unlimited earning potential through performance-based incentives.


  • Stable Career Growth: Join a company committed to fostering your professional development with ample opportunities for career advancement and growth.


  • Comprehensive Health Coverage: Access to a comprehensive health insurance package to safeguard your well-being and that of your family.


  • Retirement Benefits: Participate in retirement savings plans to secure your financial future.


  • Training and Development: Receive ongoing training and development opportunities to enhance your skills and knowledge, ensuring you stay ahead in your career.


  • Recognition and Rewards: Be recognized and rewarded for your hard work and contributions through various employee recognition programs.


  • Stable On-Role Job: Join our team on a stable on-role employment basis, providing you with security and stability in your career.


  • Workplace Culture: Thrive in a dynamic and inclusive workplace culture that values diversity, collaboration, and innovation.



Requirements
"1. Must be a graduate from any stream 2. Should have minimum 1 year of experience in mortgage sales 3. Candidates with prior experience in team handling will have an added advantage 4. Open to travel 5. Must have good communication skills"

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