School Parent Service Support

3 weeks ago

Borivali, India VIBGYOR Group of Schools Full time

Role & responsibilities:

Drive parent satisfaction, maximize fee recovery, minimize students leaving and maximum retention.

  1. PSR Parent Service Requests

KRA: Timely resolution of parent service requests and ensuring maximum parent satisfaction.

Tasks:

  • Log and categorize all parent service requests promptly.
  • Acknowledge and initiate action within 24 hours.
  • Route queries to the appropriate department with clear context.
  • Track SLA-based closure timelines for each ticket.
  • Conduct satisfaction checks post-resolution.
  • Update parents proactivelydont wait for them to follow up.
  • Maintain data for feedback trends and escalations.

Ensure that a service request is raised for every parent query, request, or complaint receivedvia phone call, email, walk-in, or student diaryto maintain proper

  1. Outstanding Fee Recovery

KRA: Ensure applicable fees are paid by parents and achieve high recovery.

Tasks:

  • Monitor fee defaulters list regularly with the accounts team.
  • Reach out to parents (calls, messages, one on one meetings) to ensure payment of pending fees

Human Resources and Development Job Description

  • Explain policies and address payment-related queries as required.
  • Collaborate with the finance/accounts team to solve receipt /other payment issues.
  • Share daily/weekly updates on recovery progress to Principal

  • Target/ Follow up closely with parents who repeatedly miss payments.

  • Parent Retention in case of School Leaving Certificate

KRA: Maintain LCs below 80% of projected LCs

Tasks:

  • Interact with parents showing intent to exit (verbal/written).
  • Reach out to understand concerns and reasons.
  • Attempt re-engagement or resolution by aligning internal teams (academics, operations, etc.).
  • Ensure every parent is met and 2 tier counselling is completed (1st Tier -PSL and 2nd Tier by Principal)
  • Liaise with the Vertex team for case assignment they own the closure.
  • Record and analyse exit reasons with patterns for leadership review.
  • Provide timely required documents or LC and ensure the LC is error free
  • Update every LC in GR register and government portal

Preferred candidate profile:

  • Proactive Communication: Engage parents directly, not just send messages to departments within schools
  • Ownership: Departments must own issue resolution; PSL initiates and facilitates. PSL should not chase internal departments for timely resolution and closure
  • Team Collaboration: All members, including PSLs, attend and act on parent calls.
  • Reporting: Maintain data and submit periodic reports to the School Principal for:
    • Parent Service request - status
    • Recovery status
    • Parent Exit details
  • Co-ordinate with SSD -Special Service Desk -Based on requirement coordinate with SDD in case on any escalation or support
  • Single Point of Contact: Acts as the dedicated liaison for all service-related tasks and parent concerns, ensuring streamlined communication and quick resolution.
  • Tasks until complete Automation:
    • Issuing Bonafide /Transcript /Recommendation /Marksheet as per parents request within 24hrs of request.
  • Ability to work with a diverse parent population.
  • Excellent interpersonal and communication skills.
  • Strong organizational and time-management skills.

  • School SALES LEAD

    3 weeks ago

    Borivali, India VIBGYOR Group of Schools Full time

    Primary responsibilities: Parent relationship management: Effectively maintain and develop parent-organization relationships by providing appropriate solutions to all parent enquiries across mediums. (in-person, over the phone, email, company website etc.) Oversee the resolution of all the parent queries which are outside the purview of the RE cell and be a...

  • Global Care officer

    3 weeks ago

    Borivali, India Witty International School Full time

    Resolving Parental Complaints and Concerns 1. Resolve parents' complaints quickly and effec3vely, whether it's academic or nonacademic. 2. RETENTION is the major role of the GCO to avoid dropouts. 3. Incoming Calls- Responsible and accountable for documen3ng issues reported by parents into the CRM system and iden3fying possible ac3on areas for each issue. We...

  • School Counselor

    1 week ago

    Borivali, Mumbai, Maharashtra, India SMS GROUP Full time

    **Position : Global Care Executive** **Exp : 2 to 5 years in same domain** **WhatsApp Resume : 9561122369** Job Summary: Be the representative/front face of the school to the existing stake holders thereby enabling the school in retaining the existing parents. - Efficiently guiding the parents on school systems and process and ensuring that the repository...

  • Chemistry Teacher

    2 weeks ago

    Borivali, Mumbai, Maharashtra, India Witty International School Full time

    A Chemistry Teacher for an ICSE middle school (typically grades 6-8) will plan and deliver engaging chemistry lessons, conduct experiments, and assess student understanding. They'll also manage the lab, maintain records, and potentially assist with other school-related activities. Key Responsibilities: - **Curriculum & Lesson Planning**: Develop and...

  • School Nurse

    2 weeks ago

    Borivali H.O, Mumbai, Maharashtra, India Shikha Institute of Education Full time

    **Profile of School**: At Shikha Academy, we are always interested in working with passionate educators to create this unique school model. We are looking for people who wholly endorse our values and really demonstrate a will for community improvement and contribution to the less privileged. We believe that the current model of education in the country is...

  • School Personalized Learning Centre Special Educator

    3 weeks ago

    Borivali, India VIBGYOR Group of Schools Full time

    Primary Purpose of the Job To implement the Vision of VIBGYOR High/Kids across all facets of the school. Also responsible for the emotional & physical well-being of each & every student. Key Responsibilities Follow the admission procedure as per the Inclusion Policy (i.e screening, identification, approval etc.) Prepare and follow guidelines for department...

  • Math & Science (Caie Prt)

    2 weeks ago

    Borivali, Mumbai, Maharashtra, India Witty International School Full time

    A CAIE (Cambridge Assessment International Education) PRT (Primary, Remedial, and Tutoring) Mathematics and Science teacher in Borivali West, Mumbai, would be responsible for delivering engaging and effective lessons to primary school students in Mathematics and Science, aligning with the CAIE curriculum. This role involves planning and preparing lessons,...

  • Admission Counselor

    3 weeks ago

    Borivali, India S. E. International School Full time

    - About Us We are an education & skill development institute with 20+ years of experience in schooling and youth training. Our mission is to empower the next generation with employable skills through theory, practical training, and internships, targeting students in the 15–20 years age group. - Role: Admission Counselor & Marketing Executive The...

  • Admission Counsellor

    7 days ago

    Borivali, Mumbai, Maharashtra, India Witty International School Full time

    Visiting high schools and college admission events - Leading campus tours - Developing alumni networks - Promoting the school to prospective students and their parents **Job Types**: Full-time, Permanent Schedule: - Day shift **Experience**: - total work: 3 years (preferred) Work Location: In person

  • Admission Counselor

    4 weeks ago

    Borivali, India S. E. International School Full time

    About Us We are an education & skill development institute with 20+ years of experience in schooling and youth training. Our mission is to empower the next generation with employable skills through theory, practical training, and internships, targeting students in the 15–20 years age group.Role: Admission Counselor & Marketing Executive The Admission...