School Counselor

1 week ago

Borivali Mumbai Maharashtra, India SMS GROUP Full time

**Position : Global Care Executive**

**Exp : 2 to 5 years in same domain**

**WhatsApp Resume : 9561122369**

Job Summary:
Be the representative/front face of the school to the existing stake holders thereby enabling the school in retaining the existing parents.
- Efficiently guiding the parents on school systems and process and ensuring that the repository of updated information is available at all point in time. Handling the queries of the parents and ensuring that each parent interface ends with solutions.
- Being a central point of contact for all Leaving Certificate Request i.e. Verification of LC request forms, Request Generation, Intra department liasioning etc.
- Recording all grievance / LC Applications tracker as per the process guidelines. Maintaining complete and accurate data. - Timely reporting of the internal generated reports e.g. customer enquiry and follow up trackers to the RO basis the internal agreed turnaround time. - Scrutinizing and maintaining all document records. Being an effective planner and organise the day to ensure all opportunities are maximised. - Being an active participant in School events.
- Reporting to the Principal of the centre functionally and for all administrative issues. Interfacing with all departments Academic /Non-Academic for any operational issue/s. Interfacing with potential and existing parents.

Experience

2 - 5 Years of experience

Experience in Education industry preferred.

Qualification

Post Graduate preferred, Graduation is a must.

Skills required
- Strong conviction skills. Ability to manage multiple tasks/processes. Ability to prioritise workload; work effectively under pressure and stringent deadlines. Ability to present, discuss and respond to customer enquiries
- Exceptional time management skills and strong attention to detail. Strong Oral & Written Communication.
- Excellent Team Player.

**Job Types**: Full-time, Permanent

Pay: ₹33,000.00 - ₹39,547.22 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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