General Manager

1 week ago

Mumbai, Maharashtra, India Livspace Full time

External Description

As an General Manager - Design, you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.

  • Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.
  • Have a strong understanding of both the design requisites and customer experience required to maximize business results.
  • Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers, Territory Area Managers, Designers, DPs, LPs etc on a day to day basis).
  • Developing the ecosystem for successful Design experience both for the internal teams and the customers.
  • Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region.
  • Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales / category penetration, C-sat - happy customer experience, E-sat - happy team members.
  • Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.

External Skills And Expertise

  • B.Arch or equivalent degree Or comparable degree in Arch/Design. MBA would be an added advantage.
  • Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products/services through a bunch of designers.
  • Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.
  • Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment.
  • Strong leadership and people management skills (direct team reporting in past roles a must)
  • Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
  • Deep understanding of interior fit-out industry, processes, market trends etc.
  • Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, IDs, LPs etc.
  • Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.
  • Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.
  • Be the Livspace leader in the representative region. Be hungry, humble and lean.

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