Tele sales Manager

1 day ago

Gurugram, India Job express Full time

As the Telesales Manager, you will oversee the day-to-day operations and long-term strategy of our telesales team. You will drive revenue growth, implement sales best practices, ensure operational efficiency, and lead a high-performing team. This role is both strategic and hands-on, requiring experience in sales planning, coaching, and cross-functional collaboration.

Key Responsibilities
Sales Strategy & Performance ManagementDesign and implement effective telesales strategies to achieve business goals.Drive team performance through outbound calling, lead nurturing, and conversion optimization.Own telesales revenue targets and lead your team to meet and exceed them consistently.Analyze KPIs such as conversion rate, lead utilization, AHT, and revenue per agent.Continuously optimize sales scripts, call flows, and CRM workflows to improve performance.

Team Leadership & DevelopmentLead, manage, and grow a team of telesales supervisors and executives.Conduct performance reviews, provide coaching, and manage development plans.Foster a positive, target-oriented, and accountable team culture.Oversee recruitment, onboarding, and training of new telesales staff in coordination with HR.

Operational ExcellenceEnsure adherence to SLA metrics such as call handling time, lead turnaround, and customer follow-ups.Enforce compliance with telesales scripts, data privacy, and quality standards.Monitor team attendance, productivity, and discipline, and take corrective actions as needed.

Reporting & InsightsGenerate and present sales reports (daily/weekly/monthly) to senior leadership.Identify performance gaps, root causes, and actionable improvement plans.Monitor lead performance from marketing campaigns (CTR, conversion, ROI).

Cross-Functional CollaborationCollaborate with Marketing to optimize lead flow and campaign targeting.Coordinate with Customer Service, Logistics, and Buying teams to ensure seamless customer experience.Support the Customer Success team in upselling, renewals, and retention strategies.

Key KPIs & Success Metrics
Sales Conversion Rate (Target: 10–15%)Lead Follow-up Completion (100% Utilization)Revenue per Agent & TeamAgent Quota Achievement (Target: 90%)Average Handling Time (Balanced with quality)Retention Rate of High PerformersAttendance & Schedule Adherence

Qualifications & Skills
Bachelor's degree in Business, Marketing, or a related field (MBA preferred).5+ years of telesales/call centre experience, with 2–3 years in a managerial role.Proven track record of managing large telesales teams and achieving sales targets.Proficient with CRM systems, sales analytics, and telesales performance tools.Strong leadership, coaching, and team-building abilities.Excellent analytical, problem-solving, and communication skills.Ability to thrive under pressure and lead by example.Fluent in English (other regional languages are a plus).

Skills: sales,leadership,team leader,inside sales

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