Dialogflow CX Developer

1 day ago

Chennai, India SWITS DIGITAL Private Limited Full time

Position:
Dialogflow CX Developer

Experience:
6–9 years

Location: Onsite - Chennai / Hyderabad
Interview Mode : F2F - FACE TO FACE
Job Overview
We are seeking an experienced
Dialogflow CX Developer
to design, develop, and optimize intelligent conversational agents. The role requires expertise in
building complex conversational flows, cloud integrations, and performance optimization
. The ideal candidate will collaborate with cross-functional teams to deliver scalable and high-quality chatbot solutions.

Key Responsibilities

  • Design and implement complex conversational flows, including intents, entities, and fulfillment logic using cloud functions, webhooks, or other technologies.
  • Write clean, well-documented, and testable code.
  • Implement and maintain error handling and logging mechanisms.
  • Monitor and analyze agent performance, identifying areas for improvement.
  • Collaborate with product managers, designers, and engineers to deliver solutions.
  • Establish and contribute to best practices, coding standards, and documentation.
  • Conduct code reviews and participate in knowledge-sharing sessions.
  • Troubleshoot and resolve issues related to Dialogflow CX agent performance.
  • Define best practices for testing, deployment, and monitoring of chat platform applications.

Required Skills & Experience

  • Bachelor's degree in Computer Science or related field (or equivalent experience).
  • 6–9 years of overall software development experience.
  • Minimum 2+ years of proven experience in developing and deploying .Dialogflow CX solutions
  • Strong programming skills in JavaScript, TypeScript, and
  • Experience with API integrations (REST, SOAP).
  • Hands-on experience with Google Cloud Platform.
  • Familiarity with Git or other version control systems.
  • Strong problem-solving, analytical, and communication skills.
  • Ability to work independently and within a team environment.

Preferred Skills & Experience

  • Google Cloud Certified (Professional Cloud Architect or Cloud Developer).
  • Experience with Swift and/or Kotlin.
  • Experience with unit testing frameworks (e.g., Jest).
  • Knowledge of SQL/NoSQL database technologies.
  • Experience working in an Agile development environmen

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