Customer Success Manager

1 week ago

Bengaluru, India Cekura Full time

About CekuraCekura (YC F24) is one of the fastest-growing companies in its batch, with strong revenue traction. We’re well-funded, backed by premier investors, and have years of runway.We’re building the reliability layer for Voice & Chat AI . Teams use Cekura to simulate , test , and monitor their AI agents end-to-end—measuring latency, barge-in, instruction-following, regressions, and more across phone, chat, SMS, and web. Customers love the product—and we’re just getting started.About The RoleYou’re joining at an inflection point. As Founding Customer Success Manager , you’ll build the playbooks, processes, and relationships that define how Cekura partners with technical customers for long-term success. You’ll be both strategist and hands-on operator—equally comfortable running an executive QBR and popping open logs to help debug an integration.What You'll DoOwn onboarding end-to-end: Seamless handoffs from Sales; define success criteria, timelines, and milestones; instrument adoption and time-to-value.Be a trusted technical advisor: Guide customers on integrating Cekura into CI/CD and production stacks (APIs, webhooks, auth, SIP/Twilio flows, STT/TTS, LLM configs).Build scalable systems: Create repeatable runbooks, health scores, QBR templates, and playbooks for expansion/renewal.Drive product feedback: Partner with Engineering & Product; submit crisp RFCs backed by usage data to influence the roadmap.Proactive

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