Customer Success Associate – L1

3 weeks ago

Gurugram, India 10x Growth Accelerator Full time

Job Description

We are hiring Customer Success Associates – L1 to join our dynamic team at Reach Mobile. This role requires strong communication skills, a customer-first mindset, and the ability to engage with international clients to deliver excellent support and service.

Key Responsibilities

  • Act as the first point of contact for international customers, addressing queries and concerns with professionalism.
  • Provide accurate information, troubleshoot issues, and ensure effective resolution within defined SLAs.
  • Collaborate with internal teams to resolve complex customer problems.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Ensure customer satisfaction by delivering a seamless and empathetic support experience.
  • Document interactions and update systems with relevant information.

Eligibility Criteria

  • Education: Graduate (any stream).
  • Skills: Excellent verbal and written communication in English.
  • Experience: Some international exposure (customer-facing role or interaction preferred).
  • Strong interpersonal skills with the ability to handle customer queries patiently and effectively.

Salary & Benefits

  • Benefits: Cab facility available.

Location

  • Gurugram (Work from Office).

Job Type: Full-time

Pay: ₹300, ₹350,000.00 per year

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • International voice process: 1 year (Required)
  • Customer support: 1 year (Required)

Language:

  • English (Required)

Location:

  • Gurugram, Haryana (Required)

Work Location: In person

  • Customer Success Associate-l1

    2 weeks ago

    Gurugram, Haryana, India 10 x growth accelerator Full time

    **Job Title: Customer Success Associate - L1** **Location: Gurugram (Work from Office)** **Priority: High** **About the Role**: We are hiring Customer Success Associates (L1) to join our dynamic team in Gurugram. This role requires strong communication skills, prior international exposure, and technical support experience. As part of our customer success...

  • Customer Success Associate – L1

    3 weeks ago

    Gurugram, India Upskill Academy Full time

    Customer Success Associate – L1 Job Description We are hiring Customer Success Associates – L1 to join our dynamic team at Reach Mobile. This role requires strong communication skills, a customer-first mindset, and the ability to engage with international clients to deliver excellent support and service. Key Responsibilities Act as the first point of...

  • Customer Success Associate-l1

    5 hours ago

    Gurugram, Haryana, India 10x Growth Accelerator Full time

    **Job Title: Customer Success Associate - L1** **Location: Gurugram (Work from Office)** **Priority: High** **About the Role**: We are hiring Customer Success Associates (L1) to join our dynamic team in Gurugram. This role requires strong communication skills, prior international exposure, and technical support experience. As part of our customer success...

  • Customer Success Associate – L1

    3 weeks ago

    Gurugram, India 10xgrowthaccelerator Full time

    Job Description We are hiring Customer Success Associates – L1 to join our dynamic team at Reach Mobile. This role requires strong communication skills, a customer-first mindset, and the ability to engage with international clients to deliver excellent support and service. Key Responsibilities Act as the first point of contact for international customers,...

  • Customer Success Associate

    3 weeks ago

    Gurugram, India Pragyani Business Solutions Full time

    Job Title: Customer Success Associate - L1 (Dutch / German- Certified) Work Mode: Work From OfficeProcess: International ProcessHeadcount: 10 Job Description We are looking for a highly skilled Customer Success Associate - L1 with C1-level Dutch / German language proficiency to join our international customer service team at Siemens. The ideal candidate will...

  • customer success associate

    4 weeks ago

    Gurugram, India Freelancer David Santosh Stany Nazareth Full time

    Job Description LOB Siemens - English Work Mode Work From Office Process International process Position Customer Success Associate - L1 Headcount 10 Interview mode HR Round; Ops round; Versant Round Skillset Excellent communication skills (Top notch) in English. No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI), and no grammatical or...

  • Customer Sucess Associate

    3 weeks ago

    Gurugram, India Upskill Academy Full time

    Job Title: Customer Success Associate – L1 Location: Gurugram (Work from Office) Priority: High About the Role: We are hiring Customer Success Associates (L1) to join our dynamic team in Gurugram. This role requires strong communication skills, prior international exposure, and technical support experience. As part of our customer success team, you will be...

  • Customer Success Associate

    3 weeks ago

    Gurugram, India Infosec Ventures Full time

    Associate / Sr. Associate - Customer Success Who are we looking for? Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results...

  • Associate Customer Success

    2 weeks ago

    Gurugram, Haryana, India Orange Mantra Full time

    Gurgaon - 1 - 1 to 3 years - Full Time We are seeking a proactive and customer oriented Associate Customer Success professional to join our IT software development services team in Gurgaon. You will work closely with clients to ensure successful delivery, adoption, and satisfaction with our software solutions and development services, driving long-term...

  • Customer Success Associate

    3 weeks ago

    Gurugram, India Hire Lab Career Solutions Full time

    Position: Customer Success Associate / Customer Support Executive Work Mode: Work From Office Location: Gurugram Salary: ₹23,000 – ₹26,000 CTC per month Shift: 24/7 Rotational Shifts | 6 Days Working | 1 Weekly Off | Special 7 AM – 8 PM window for female employees Qualification: Graduation (Mandatory) Experience: Minimum 1 year sales experience...