Office Coordinator

3 weeks ago

Indore, Madhya Pradesh, India Alankaram Full time

Job Title: Back Office / Sales Coordinator – Team Lead

Location: Alankaram Head Office, Pithampur (M.P.)

Department: Sales / Operations

Reports To: Senior Sales Manager / Sales Head

About Alankaram

Alankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence.

Role Overview

We are looking for a skilled and proactive Sales Coordinator with strong leadership skills to head a back-office team of 3–6 coordinators. This role is pivotal in ensuring smooth sales order processing, communication between departments, and client coordination. The position is based full-time at our manufacturing headquarters in Pithampur.

Key Responsibilities

Sales Support & Coordination


• Manage end-to-end sales order processing, from enquiry to dispatch.


• Track status of orders in coordination with production, design, logistics, and sales teams.


• Coordinate with retail and B2B clients for queries, updates, documentation, and payments.

Team Leadership


• Lead, train, and manage a team of 3–6 back-office executives.


• Assign tasks, monitor performance, and ensure timely execution of daily responsibilities.


• Conduct regular team reviews and ensure adherence to SOPs.

Reporting & Systems


• Maintain sales reports, lead tracking sheets, and CRM entries.


• Provide weekly and monthly MIS to sales leadership.


• Assist in preparing product-wise or region-wise sales summaries.

Catalog, Pricing & Documentation


• Manage and update product catalogs, price lists, and client-specific records.


• Coordinate pricing proposals, quotations, and client communications.

Client Coordination


• Support in documentation and coordination for architects, interior designers, and channel partners.


• Act as a liaison between sales executives, clients, and production teams.

Required Skills & Qualifications


• Graduate/Postgraduate in Commerce, Business Administration, or related fields.


• 6+ years of experience in sales coordination, customer service, or back-office roles.


• Prior team management experience is a must.


• Proficient in MS Excel, Google Workspace, CRM tools, and documentation handling.


• Strong communication, follow-up, and problem-solving skills.


• Detail-oriented, disciplined, and able to manage multiple priorities.

Key Performance Indicators (KPIs)


• Timeliness and accuracy of order processing.


• Team productivity and SLA compliance.


• Client satisfaction and response time.


• Accuracy of MIS and reporting.


• Internal coordination efficiency.

Work Conditions


• Full-time, on-site role at Pithampur HO.


• 6-day work week.


• Must be comfortable working in a manufacturing + admin environment.

Why Join Alankaram?


• Be part of a design-led premium brand that's redefining furniture and interiors.


• Lead an energetic back-office team at the heart of operations.


• Growth opportunities into sales operations or client success management.

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