Senior client servicing Executive

3 weeks ago

Surat, Gujarat, India Kahani - by i2c Events Full time

Company Description

Kahani - by i2c Events is dedicated to creating unique and unforgettable love stories for special events. Our team works closely with clients to bring their vision to life, whether it's a classic fairy-tale wedding or a modern celebration. We focus on creating themes that emotionally connect with clients and their guests, ensuring every detail is flawlessly executed.

Role & Responsibilities:

  • Attend leads from all venues, take down the briefing, and make the first call to the client.
  • Confirm the first briefing and plan the first meeting with the client
  • Explain the company's profile, portfolio, and understand clients' requirements
  • Discuss the in-house themes as well as current trends with the client
  • Ideation and research as per the client's requirement
  • Develop a customized presentation for the client
  • Make a quotation for the client in coordination with the in-house quotation maker, as well as the Head of Department
  • Be updated with the current trends of the market and research about the same in detail
  • Finalizing the budget & theme, and other client requirements
  • Post submission of the quotation, follow up with the closing of client.
  • Search for artists, if required, and provide a quotation for the same
  • Delegate the project to the respective project head and keep clear communication of the requirement, making the client's vision clear
  • Maintain a relationship with the clients
  • Involved in event planning and keeping a check on the target cost for the same
  • Continuous follow-up on event execution as per the client's vision
  • Maintaining a good relationship with stakeholders
  • Strictly following the set of SOPs proposed by the company for the Client service executive

Communication & relationships:

  • Internal: Team Members, Head of Department, Founder, etc.
  • External: Clients, Vendors, Venue, Artist, etc.

Skills:

  • Excellent organizational and time management skills
  • Strong analytical and problem-solving skills
  • Effective communication skills
  • Exceptional customer service skills
  • Creative and aesthetic knowledge
  • Technical Knowledge
  • Negotiation Skill

Education:

  • Graduation / MBA in Management

Experience:

  • 3-4+ yr.

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