Manager - Technical Support
Found in: Whatjobs IN C2 - 1 week ago
:Founded in 2012, Enlighted is a Siemens-owned business on a mission to connect employees to the people, places, and things they need to do their best work. Our IoT platform combines lighting control, building intelligence, space analytics, and consumer-grade mobile app technology to improve the workplace experience for Fortune 500 companies around the globe. Headquartered in the San Francisco Bay Area, our fast-growing team balances the dynamic energy of a scale-up company with the backing of a global powerhouse.Enlighted is a human-centered prop-tech company that creates positive transformation wherever space, people, and work meet through our industry-leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolios, and our planet.Our team is constantly evolving to deliver exceptional value to customers worldwide and remain at the forefront of future-proofing building with our innovative solutions. If you are passionate about turning everyday spaces into extraordinary places – join us – and start making your impact today.To learn more about Enlighted, visit us at Team:
Everything we do at Enlighted is underpinned by our values. We know it is not just what we do that matters, it is how we do it that makes the difference. We expect all team members to live our values and create a culture where everyone is inspired to be their best.You have a unique opportunity to chart your professional path by owning your development, your career, and your future. We encourage all employees to hone their skills, acquire new ones, and explore continued opportunities within Enlighted and Siemens – the brightest way to advance your career
Location
Enlighted – Global Technology Center, Chennai
Role
Manager - Technical Support
About You
Can you transition seamlessly from a consultative technical discussion with a support engineer to a results-focused discussion with a customer? Do you enjoy inspiring and leading a team of engineers, helping a team grow, and solving problems for customers? Are you excited to leverage your skills and experience to lead a smart and driven team with some challenging (but achievable) goals? We are looking for an experienced Technical Support leader, a front-line engineer player-coach who can work with clients when needed and lead our Tier1 support team as we grow and deliver exceptional support to our customers You’ll keep your pulse on issues, develop and communicate plans, participate in escalations and resolutions, and act with a focus on solving critical customer issues. Confident and clear communication is critical for this role, strong spoken and written skills are needed for success.Our team needs your leadership as we grow. You are not only open to new ideas but are actively generating and soliciting them. As part of Support Team leadership, you will constantly drive to improve product reliability, and our teams’ performance and effectiveness, and enhance our value to the customer. You’ll be empathetic with customers, understand the value of Enlighted, and be successful by providing leadership and sharing experiences with the team.
Responsibilities:
•Provide technical leadership and professional management to a global team of experienced support engineers supporting and implementing Software / Hardware products.•Review and coach service quality with engineers•Facilitate escalations and drive effective follow-up with responsible teams on highly complicated incidents.•Be a point of contact for the Customer to report concerns on support quality or timelines, or for critical issues needing immediate attention.•Drive process improvement and increase knowledge sharing within the organization.•Coordinate regular training & updates for technical support team members to handle recurring issues and new products.•Develop and maintain effective troubleshooting flows for customers and fellow support personnel.•Engage with internal teams when necessary to prioritize customer requests and address both the technical and business needs of the customers to achieve a high level of customer satisfaction.•Participates in recruiting and employee development activities to ensure a balanced team with the right set of skills
Experience:
•Bachelor’s in computer engineering or another closely related engineering discipline; or equivalent experience. •2 - 5+ years of experience as a manager, with supervisory tasks and responsibilities in support of a technical team. •6+ years of working experience in an integrated hardware and software organization, partnering with teams focused on support, engineering, testing, and product management. •10+ years of experience working in support roles with increasing responsibilities – situational leadership, team effectiveness & growth, and managing complex customer escalations.
Must have:
•Experience leading a team of Engineers as a Player/Coach. •Excellent client-facing communication skills – written and spoken.•Excellent analytical skills.•Strong organizational and time management skills.•Curiosity and a willingness and desire to learn.•Working experience with Linux •Knowledge of networking; and an understanding of wireless networking•Familiarity with Cloud Infrastructure technologies: HTML, java script, Java, application servers, modern REST APIs
Nice to have:
•Experience with lighting control systems fixture integration in commercial installations.•Understanding of hardware, sensors, workplace lighting technologies and controls, and embedded/IoT systems concepts. ●Experience with troubleshooting control integration issues
-
Technical Support Engineer
Found in: Whatjobs IN C2 - 1 week ago
Chennai, India HappyFox Full timeWe are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team.Responsibilities:Investigate and identify root cause of customer issues and drive resolutions across various teamsProvide expert level technical support and deal with issues escalated by...
-
Technical Support Engineer
Found in: Whatjobs IN C2 - 3 weeks ago
chennai, India HappyFox Full timeWe are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team. Responsibilities: Investigate and identify root cause of customer issues and drive resolutions across various teams Provide expert level technical support and deal with issues...
-
Technical Support Engineer
Found in: Talent IN C2 - 3 weeks ago
Chennai, India HappyFox Full timeWe are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team.Responsibilities: Investigate and identify root cause of customer issues and drive resolutions across various teamsProvide expert level technical support and deal with issues escalated by...
-
Technical Support Executive
Found in: Whatjobs IN C2 - 3 weeks ago
chennai, India Verifitech Services - India Full timeImmediate joiner Required ## Should have work exp in development ## Job Description: As a Technical Support Executive, your role is to provide technical assistance and support to customers, ensuring their technical issues and inquiries are resolved effectively and in a timely manner. You will be responsible for troubleshooting software or hardware problems,...
-
Technical Support Executive
Found in: Talent IN C2 - 3 weeks ago
Chennai, India Verifitech Services - India Full timeImmediate joiner Required ## Should have work exp in development ## Job Description:As a Technical Support Executive, your role is to provide technical assistance and support to customers, ensuring their technical issues and inquiries are resolved effectively and in a timely manner. You will be responsible for troubleshooting software or hardware problems,...
-
Manager - SAP Technical Support Basis
Found in: Whatjobs IN C2 - 1 week ago
Chennai, India Royal Enfield Full timeJob RequirementsPosition titleManager - SAP Technical Support BasisReports toLead - SAP - BasisJob gradeManagerLocationChennaiJob PurposeThe Resource – SAP Basis Admin is responsible to provide technical support for various SAP landscapes across multiple products. The incumbent will perform business impact analysis and risk assessments and fix simple...
-
Manager - SAP Technical Support Basis
Found in: Whatjobs IN C2 - 3 weeks ago
chennai, India Royal Enfield Full timeJob Requirements Position title Manager - SAP Technical Support Basis Reports to Lead - SAP - Basis Job grade Manager Location Chennai Job Purpose The Resource – SAP Basis Admin is responsible to provide technical support for various SAP landscapes across multiple products. The incumbent will perform...
-
Technical Support Engineer
Found in: Whatjobs IN C2 - 2 weeks ago
Chennai, India Movate Full timePosition : Technical Support Engineer - TS Designation : Associate Experience : 0.6– 5 years (International Voice Preferred) Job Location : Chennai Qualification : Minimum Bachelor's degree Job Responsibilities. Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues Triage...
-
Technical Support Engineer
Found in: Appcast Linkedin IN C2 - 2 weeks ago
Chennai, India Movate Full timePosition: Technical Support Engineer - TSDesignation : AssociateExperience: 0.6– 5 years (International Voice Preferred)Job Location : Chennai Qualification : Minimum Bachelor's degreeJob Responsibilities.Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues Triage incoming...
-
Opening for Technical Support
Found in: Whatjobs IN C2 - 1 week ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for Technical Support Job Level Executive - Non-Managerial Job Description Technical Support No. of Openings 6 Job Domain IT Experience - Minimum - Maximum / Systems Skills Technical Support Expected Date Of Joining 2023-11-28 Joining Time 10 Days Salary 54167 Work Locations ChennaiRequired...
-
Opening for Technical Support
Found in: Talent IN C2 - 3 weeks ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for Technical Support Job Level Executive - Non-Managerial Job Description Technical Support No. of Openings 6 Job Domain IT Experience - Minimum - Maximum / Systems Skills Technical Support Expected Date Of Joining 2023-11-28 Joining Time 10 Days Salary 54167 Work Locations Chennai Required...
-
Opening for Technical Support
Found in: Whatjobs IN C2 - 3 weeks ago
chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for Technical Support Job Level Executive - Non-Managerial Job Description Technical Support No. of Openings 6 Job Domain IT Experience - Minimum - Maximum / Systems Skills Technical Support Expected Date Of Joining 2023-11-28 Joining Time 10 Days Salary 54167 Work Locations Chennai ...
-
Technical Support Specialist
Found in: Whatjobs IN C2 - 1 week ago
Chennai, India Twixor Full timeTechnical Support- L1 (0-1YrsExpereince required)Technical Support Specialist to assist with our growing volume of business.As a member of technical team, you will be on the front line of technical support.Answer technical support calls with a warm helping toneUtilize troubleshooting tools to identify the issues Bug fixingThe issues is not resolved then...
-
Technical Support Execuitve
Found in: Whatjobs IN C2 - 1 week ago
Chennai, India LOOKMAN ELECTROPLAST INDUSTRIES LIMITED Full timeCompany OverviewLookman Electroplast Industries Limited, a pioneer in the video surveillance industry since 1979, specializes in AI-enabled Smart City Projects. They focus on innovative solutions like City Surveillance, Traffic Monitoring, and Smart Parking.Job OverviewTechnical Support Executive at Lookman Electroplast Industries Limited in Chennai, Tamil...
-
Technical Support Engineer
Found in: Whatjobs IN C2 - 3 weeks ago
Chennai, India Movate Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities Reproduce...
-
Technical Support Specialist
Found in: Whatjobs IN C2 - 3 weeks ago
chennai, India Twixor Full timeTechnical Support- L1 (0-1YrsExpereince required) Technical Support Specialist to assist with our growing volume of business. As a member of technical team, you will be on the front line of technical support. Answer technical support calls with a warm helping tone Utilize troubleshooting tools to identify the issues Bug fixing The issues is...
-
Technical Support Specialist
Found in: Talent IN C2 - 3 weeks ago
Chennai, India Twixor Full timeTechnical Support- L1 (0-1YrsExpereince required)Technical Support Specialist to assist with our growing volume of business. As a member of technical team, you will be on the front line of technical support. Answer technical support calls with a warm helping tone Utilize troubleshooting tools to identify the issues Bug fixing The issues is not...
-
Technical Sales Support Specialist
Found in: Talent IN 2A C2 - 3 weeks ago
Chennai, India Corpay Full timeRole As a Technical Sales Support at Corpay Cross-Border, you will be instrumental in supporting the onboarding of clients interested in integrating with our digital product offerings. This role involves assisting both technical and business stakeholders to ensure the seamless deployment of an integrated solution. Strong communication skills, technical...
-
Technical Sales Support Specialist
Found in: Appcast Linkedin IN C2 - 3 weeks ago
Chennai, India Corpay Full timeRole As a Technical Sales Support at Corpay Cross-Border, you will be instrumental in supporting the onboarding of clients interested in integrating with our digital product offerings. This role involves assisting both technical and business stakeholders to ensure the seamless deployment of an integrated solution. Strong communication skills, technical...
-
Technical Sales Support Specialist
Found in: Whatjobs IN C2 - 3 weeks ago
Chennai, India Corpay Full timeRole As a Technical Sales Support at Corpay Cross-Border, you will be instrumental in supporting the onboarding of clients interested in integrating with our digital product offerings. This role involves assisting both technical and business stakeholders to ensure the seamless deployment of an integrated solution. Strong communication skills, technical...