User Experience Manager

1 month ago

mumbai, India Tech Mahindra Full time
Job Responsibilities:
Engage with clients to understand their business goals, challenges, and user needs. Translate them into experience touchpoints.
Conduct and plan design workshops and collaborative sessions to gather client input and align on project objectives.
Help with inputs on project plans outlining the scope, timelines, and deliverables, ensuring alignment with client expectations and business goals.
Collaborate with internal teams and lead the project by setting up key design milestones and expectations.
Conduct comprehensive user research, translating findings into actionable insights and recommendations.
Facilitate design thinking workshops with clients to ideate and conceptualize innovative UX solutions.
Create wireframes and design iterations while working closely with the UI team to visually communicate proposed solutions.
Collaborate with clients to refine designs, ensuring alignment with their brand and user expectations.
Organize and conduct usability testing sessions with end-users, incorporating client feedback into design refinements.
Educate clients on UX best practices, the value of user-centered design, and the impact on business outcomes.
Mentor a team of UX designers on achieving a unified UX vision across the Born Creative Team.
Collaborate with Product Management, Design, and other Engineering teams to effectively align resources to meet client goals and roadmap commitments.
Skills & Qualifications:
Bachelor's degree in a relevant field (e.g., HCI, Design, Business) or equivalent practical experience.
Proven experience as a UX Consultant in a client-facing role, demonstrating successful collaboration with diverse stakeholders.
Strong project management skills with the ability to manage multiple client projects simultaneously.
Excellent communication and presentation skills, with the ability to convey complex UX concepts to clients.
Portfolio of design projects that demonstrate user-centered design principles.
Proven experience in team leadership and project management.
Analytical and problem-solving skills.
Excellent presentation skills
Good to Have:
Experience in a service-based organization catering to diverse industry verticals.
Familiarity with client industries such as telco, e-commerce, enterprise applications, FMCG, etc.
Proficiency in AI Tools
Interested candidates should submit their resume and portfolio outlining their relevant experience and how their skills align with the preferred skills and organization goals.

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