Account Manager
1 month ago
Experience Commerce (EC); a Cheil company is a full-service digital-native agency that combines content, technology, and strategy to drive up commerce for brands. With a techno, creative DNA, Experience Commerce specializes in creating intelligent, creative, and interactive digital assets that help drive revenue for Fortune 500 companies.
Since 2019, EC has been a part of the Cheil Worldwide group, enhancing the network’s digital capabilities with cutting-edge technological expertise and setting new benchmarks in digital business. EC's content production arm, CYLNDR INDIA, is a platform, medium, and agencyagnostic powerhouse for brands, content creators, and advertisers. It offers end-to-end production, post-production, and innovative content for the virtual world & web 3.0, empowering brands with creative content that aligns with their current and future communication goals.
Few Brands we work with: MRF, The Sleep Company, VIP Bags, Nissin Foods, Western Refrigeration, Savsol Lubricants, Skybags, Emami, Coats, Bajaj Electricals, Pepsi, Sugar Cosmetics, MG Motors, Karcher, L&T, Castrol, PlayerzPot, Stoa Paris, Fuji Films, Samsung & the list goes on…
Job Role in Brevity: You are the brand custodian supervising, executing client campaigns and month-on-month SoW deliverables including (and not limited to) social media channel and community management, content creation, digital public relations, media promotions, partnerships, blogger and influencer outreach initiatives, online events, etc. along with a keen eye on the Billings/Finances and their follow-ups.
Total Experience in Account Management: 4 to 5+ Years
Skills & experience required to Succeed in this role:
A) Client Solutions and Services Upsell - Providing effective solutions whilst identifying and developing new business from existing clients - Serve as primary day-to-day liaison with assigned clients and maintain positive rapport - Manage multiple Retainer clients and projects simultaneously while interfacing with different internal and external personnel - Managing Marketing and Influencer Programs as and when required for clients/Projects - Ensure consistency of messages across multiple networks, mediums, and platforms - Serve as community and relationship manager for brands and resolve any issues as and when they arise - Recommend innovative ideas to generate buzz around the brand, its product promotions, launches and brand-sponsored events
B) Research, Reports and Audits - Create monthly social media status reports detailing key insights, popular content topics, community quotes (verbatims) and monitoring results; work with analytics team and oversee preparation of metrics, tracking and activity reports as based on client reporting needs - Create social plans and research audits including (and not limited to) content strategy plans, competition research briefs and digital audits improve current offerings
C) Billing and Finance - Keep a track of all finance and billing matters - Follow-up with clients on outstanding - Track creatives for SoW client Billings Must haves - Strong negotiation, presentation, and communication skills - From a Digital Agency / Digital Mandate handling Background - Tracking and Quantifying attitude and skill of Finance, Brand Health, Competitor and Digital landscape A Huge Plus: - Content Strategist / Digital Project Management Background - SEO and SEM understanding - Website Design and Development Process understanding - Media understanding - Google Analytics and any other analytic tools understanding
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