Technical Account Manager
1 month ago
Securonix Unified Defense SIEM provides organizations with 365 days of ‘hot’ data for fast search and investigation, threat content-as-a-service, proactive defense with continuous peer and partner collaboration, and a unified Threat Detection, Investigation and Response (TDIR) experience, all in a single platform. The platform is built on a cloud native architecture and leverages the power of the Snowflake Data Cloud.
Summary:
At Securonix, our Technical Account Managers (TAMs) serve as the linchpin of every customer engagement. Working closely with our customers to demo, deploy, operationalize, and extend the Securonix platform, our TAMs thrive on solving problems and building new technology. As a TAM, you will be faced with an endless series of hard problems to tackle as our customers revolutionize enterprise operations and security with Securonix. Because the TAM position encompasses a wide range of responsibilities and opportunities, we seek exceptionally versatile candidates with demonstrable acumen in each of the below areas.
Responsibilities:
Work closely with customers and Engineers Demo, deploy, operationalize, and extend the Securonix Platform Solve problems.
Consistently and cogently address our customers’ needs through astute verbal and written communication skills.
Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates.
Think critically, spanning the post-sales process through customer support, troubleshooting, and developing new capabilities on the Securonix platform.
Work closely with engineers on improving Securonix operational status within key accounts.
Should be able to do the regular Gainsight/Internal portal updates
Should be able to arrange and manage Regular cadence calls with customers and Partners
Drive major incidents with internal teams for closure.
Identify the up-sale opportunities and communicate with sales to facilitate the sale.
Should be able to assimilate client problem and suggest the solutions as a consultant
Qualifications:
BS Degree in technical area or equivalent experience
Minimum 5 years experience in technical positions required
Minimum 3 years of experience in customer-facing or customer support positions
Minimum 3 years of operational experience in cybersecurity operations or data analytics Hands-on DLP/SIEM experience a major plus
Experienced with concepts of Agile, waterfall etc.
A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
Endpoint Security
Technical Support/Troubleshooting
Incident Response Systems
Management Systems
Administration Software
Engineering Demonstrated critical thinking skills
Excellent written and verbal communication skills
Team-oriented with a mission first attitude PLUS:
Pertinent technical certifications i.e. PMP, Security related certification
Benefits:
As a full-time employee with Securonix, you will be eligible for the following employee benefits:
Health Insurance with a total sum insured is INR 5,00,000
Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law
Personal Accident with total sum insured is INR 10,00,000
Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered.
Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.
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