Order Management Agent

3 months ago

Gurugram, India noon Full time

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.

noon’s mission: Ring every doorbell, every day.



About noon Food

Noon Food is a restaurant-first platform on the noon app, offering fair commissions, a sustainable program, and operating flexibility for the food and beverage industry in the Middle East. The most recent addition to the noon ecosystem, the noon Food mission is to revolutionize the F&B delivery landscape, firmly putting the control and success back in the hands of retailers.



What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.


  • Maintain customers’ orders and take the needed actions to deliver them on time.
  • Respond efficiently and accurately to restaurant partners and riders, providing possible solutions, and ensuring they feel supported and valued.
  • Follow communication procedures, guidelines, and policies and suggest improvements to team leaders.
  • Act as the first point of contact for any restaurant order-related issue
  • Demonstrate an understanding of restaurant requirements to be able to service accurately and effectively.
  • Address restaurants’ needs or issues and provide helpful solutions to their problems.


What you’ll need:

  • 0-1 years of customer service experience, preferably within a high growth company.
  • Experience in online marketplaces and startups is a plus.
  • Must have strong and excellent English communication skills.
  • On-demand or e-com platform experience is a plus.


Who will excel?

  • We’re looking for people with high standards, who understand that hard work matters.
  • You need to be relentlessly resourceful and operate with a deep bias for action.
  • We need people with the courage to be fiercely original.
  • noon is not for everyone; readiness to adapt, pivot, and learn is essential.

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