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User Assistance Developer Associate
3 months ago
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now
What You’ll Do
A User Assistance Developer Associate:
Creates user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social-media content. Collaborates and communicates, as applicable, with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support. Ensures UI texts are clear and translatable, and support the tasks of the user. Acts as an advocate for an excellent user experience. Uses appropriate style and tone for the product and the audience according to the target group and market. Seeks guidance and support of more senior colleagues. Applies all relevant SAP standards and guidelines for the given product/area, and ensures UA deliverables are aligned with them, as well as with the content architecture. Prepares content for delivery, including the provision of metadata, following the standard production process. Follows relevant industry and technology trends for user assistance, as applicable, at SAP.What You Bring
Several years' professional experience in information development (2+ years of relevant experience preferred) Ideally first-language proficiency in English, or excellent written and spoken skills in English, preferably with excellent written and spoken skills in one or more local languages.Education
University degree (for example, in technical communication or a related subject, such as languages, translation, or media and communication studies).
Professional Training & Certification
SAP applicant tests (as part of standard recruitment process).
Learning Map for User Assistance Developers and Translators at SAP.
Meet Your Team
Private Cloud Products Application Innovation Services (PCP AIS) is a global organization within SAP with the vision to be the catalyst for the customer’s transformation to the Intelligent Enterprise. Our strategy is to drive transformation using our deep product and business expertise. Our mission is to delight our SAP customers with excellent maintenance, innovation and transformation services. AIS is the custodian of the codebase of multiple SAP products and responsible for safeguarding 50%+ of the revenue for SAP year-on-year.
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