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User Assistance Developer

2 months ago

Bangalore, India SAP Full time

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

MEET YOUR TEAM 

Be a part of the exciting world of Digital Supply Chain (DSC) The User Assistance (UA) team based out of Bangalore supports different areas and products of SAP Digital Supply Chain.

The User Assistance team supports development by creating a consistent end-to-end experience for our customers and users through state-of-the art UA deliverables. 

Our team is driven by user empathy and best-in-class technology. We value agile development and multidisciplinary cooperation. Joining our team will give you an opportunity to apply your creativity while solving interesting and challenging problems using the industry's latest technology.

The DSC User Assistance team is a frontrunner in areas such as Joule and the Meta Data Project. We have won numerous awards and recognitions within the SAP UA community.

 

WHAT YOU'LL DO

In SAP, Technical Writers are called User Assistance Developers, because that’s what you do – you assist the users of our software. 

In a nutshell, your job will be to understand how our software works and become familiar with different types of consumers of documentation, defined as SAP personas. Your task will then be to formulate complex technical information into user-friendly documentation.

You will report to a User Assistance Development Manager and will be assigned to a scrum team that will work on a new maintenance resource scheduling solution. 

You will be involved in planning, researching, and creating user assistance deliverables, such as terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social media content.

After you have gained experience, we will encourage you to take on more responsibility and branch out into other projects relating to user assistance.

 

Your strength lies in conveying technical information in a clear and precise manner. This means that you have:

  • An eye for detail and a passion for delivering quality
  • Proven experience in creating modern and easy-to-consume content
    • You’re encouraged to submit samples along with your application, such as academic essays, blog posts, scripted videos, and so on.
  • Excellent communication skills in written and spoken first-language level English
  • A positive, open-minded, and collaborative personality with strong self-management skills
  • Experience writing at an academic or professional level 
  • The ability to deep dive into the first principles of technical subject matter

 

WHAT YOU BRING 

  • 3-5 years of experience in technical writing and in developing other user assistance products for the software industry.
  • B.Tech/B.E or a University degree preferably in Technical Communication, Media, IT, Business Studies or English.
  • Experience in developing technical videos will be an advantage. 
  • You have experience with technical writing tools and concepts such as DITA,  Ixiasoft, and Camtasia.
  • A commitment to quality
  • Strong mix of self-motivated contributor and team player
  • Convince us with a cover letter that tells us why you are the best-suited candidate for this position

 

#UAT2

 

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 402215  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.