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User Assistance Developer/ Technical writer- Min 4+ years of experience
4 months ago
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you’ll do
The SAP SuccessFactors User Assistance team is a world-class technical communication organization that sets the standard for how product documentation creates value for SAP’s Cloud HCM customers. We are looking for a highly motivated User Assistance Developer/Technical Writer with a demonstrated ability to manage projects in a fast-paced environment. As a member of our team, you’ll help us deliver high-quality content and support our team’s global strategic initiatives to deliver customer success.
Role Requirements:
• Organize and prioritize tasks to ensure timely delivery of user assistance assets that enable customers to deploy, administer, and use SAP software
• Research products and technologies to develop a deep understanding of the software and target audience
• Ensure transparency by providing estimates and managing milestones within a given release
• Demonstrate a quality-focused mindset to ensure content delivered is aligned with the relevant documentation standards and content architecture guidelines
• Collaborate with product stakeholders, customer support, design, and other SAP teams to create a world-class information experience for our customers
• Contribute to user assistance projects and initiatives for continuous innovation.
What you bring
• Degree in Engineering, Computer Science, Technical Communication, English, or a related field
• Experience in creating technical documentation and UX content design
• Excellent written and verbal communication skills
• Proficient in prioritizing tasks with a proactive mindset towards problem-solving and achieving results
• Ability to research and analyze information for various content requirements
• Capable of working on multiple priorities with various stakeholders in cross-cultural, global teams
• Experience with DITA XML and a good understanding of AI and related technologies is a plus
Meet your team
Are you someone who thrives on tackling challenges and excels at managing multiple assignments under tight deadlines? Do you possess a relentless drive to support customers in achieving their goals and a keen ability to see the bigger picture? If so, we invite you to consider joining the User Assistance team at Bangalore.
As member of our team, you’ll support the release of new features for SAP’s cloud product, SAP SuccessFactors HCM Suite. In this role, you’ll support our team’s global strategic initiatives including things like delivering information products for SAP Business AI solutions, creating task-oriented content for our HCM customers, leveraging data insights to drive content strategy, and exploring the connection between in-product support, taxonomy, structured content and how they work together to foster customer loyalty.
Our team thrives on building an information experience that delivers customer satisfaction. And we have a lot of fun doing it
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 400929 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
