Customer Support Specialist

2 weeks ago


Gurugram, India AiSensy Full time

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.


  • Enabling 15000+ Businesses with WhatsApp Engagement & Marketing
  • 750mn+ WhatsApp Messages done between Businesses and Users via AiSensy
  • Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more
  • High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
  • Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors


The Opportunity:


  • Get to work with a Young and Enthusiastic team of people who are driven
  • Learn How Startups work and grow from the inside
  • Get an Opportunity to build systems, processes and implement stuff by failing fast.
  • Reach out to founders for feedbacks and discussions on a daily basis
  • Join a Growth Stage Brand and an opportunity to own your department and become a future senior leader.


Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives


Requirements -

  • Bachelor’s degree is required.
  • Ability to develop good relationships with current and potential clients.
  • Excellent leadership and communication skills.
  • Experience in project management and/or sales.
  • Knowledge of productivity tools and software.
  • High attention to detail and a focus on fact-based decision making.


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