Incident Management Specialist

3 weeks ago

Delhi, India Live Connections Full time
Incident Management and ServiceNow Knowledge Mgmtc & BMC

Looking for an SME with strong and extensive knowledge in Problem Management and Knowledge Management, with a minimum of 5 years of experience.

JD for Incident Management:

Primary Skills / Mandatory Skills: Primary skill is Incident Management and secondary skill is ServiceNow Knowledge Mgmtc & BMC - BEM (BMC Event Manager).

Experience: 6+ years.

Location: Chennai.

• First point of contact for customers reporting service disruption of service. For InsightSCS these would be members of

the Support Desk and/or the Implementation Team.

• Responsible for recording and classifying incidents and undertaking an immediate effort to restore a

failed IT service as quickly as possible

• Transfer incidents to expert technical support when no ad-hoc solution can be achieved

• Provide customer updates as required

• Takes over incidents which cannot be solved immediately by Level 1 Support

• Responsible for incident investigation, diagnosis, and recovery within defined priorities

• Request external support if necessary

• Aim to restore an IT service as quickly as possible

• Transfer incidents to Level 3 support when no solution can be found

• Provide customer updates as required

• A dynamically established team formulated to concentrate on the resolution of a major incident

• Initiates the Event Communication Process

• Initiates the Problem Management Process

• Conduct SWAT session after the event

• Manages the effective implementation of the Incident Management Process

• Makes recommendations for process improvement

• Generates Incident Management performance reports

• Represents the first stage of escalation for incidents which are not resolved within the agreed Service

Responsible for actively facilitating the creation, editing, and maintenance of effective, easy to use documentation and other knowledge resources for ServiceNow’s Global Cloud Services team.

The ServiceNow Knowledge Management Specialist will also play a vital role in the continual improvement of the knowledge management processes and assets by performing regular analysis, reporting, and training.

As ServiceNow continues to grow and evolve, so will this role. A successful candidate will be innovative, flexible, and self-motivated. The ability to function under some ambiguity in a fast-paced environment is essential. If you enjoy working in a dynamic environment, together with other talented staff to deliver world-class services, this is the career opportunity for you

With Regards,

Victor

  • Incident Management Specialist

    2 weeks ago

    Delhi, Delhi, India Tata Consultancy Services Full time

    Job OverviewTata Consultancy Services is seeking an experienced Incident Management Specialist to join our team. This role is responsible for managing and resolving technical incidents, ensuring high-quality service delivery, and driving process improvements.About the RoleThis is a challenging opportunity for a skilled professional who can effectively manage...

  • Incident Management Specialist

    3 weeks ago

    Delhi, India Live Connections Full time

    Incident Management and ServiceNow Knowledge Mgmtc & BMCLooking for an SME with strong and extensive knowledge in Problem Management and Knowledge Management, with a minimum of 5 years of experience.JD for Incident Management:Primary Skills / Mandatory Skills: Primary skill is Incident Management and secondary skill is ServiceNow Knowledge Mgmtc & BMC - BEM...

  • Incident management specialist

    3 weeks ago

    Delhi, India Live Connections Full time

    Incident Management and Service Now Knowledge Mgmtc & BMCLooking for an SME with strong and extensive knowledge in Problem Management and Knowledge Management, with a minimum of 5 years of experience.JD for Incident Management:Primary Skills / Mandatory Skills: Primary skill is Incident Management and secondary skill is Service Now Knowledge Mgmtc & BMC -...

  • Enterprise Incident Resolution Specialist

    3 weeks ago

    Delhi, Delhi, India Tata Consultancy Services Full time

    Are you looking for a challenging role that leverages your skills in incident management?About the RoleWe are seeking an Enterprise Incident Resolution Specialist to join our team at Tata Consultancy Services in Delhi. This is an exciting opportunity to drive end-to-end Sev 1 situations with effective communication and handle major incident management...

  • Dedicated Incident Management Professional

    3 weeks ago

    Delhi, Delhi, India Live Connections Full time

    Job OverviewWe are seeking a highly skilled and experienced Incident Management Specialist to join our team at Live Connections. This is an exciting opportunity for a professional with a strong background in problem management and knowledge management to drive incident resolution and process improvement.

  • Incident Response Specialist

    2 weeks ago

    Delhi, Delhi, India PeopleLogic Full time

    We are a multi-national company providing cutting-edge IT services. Our organization delivers software and consultancy solutions to various industries including Finance, Education, Insurance, Retail, Energy, Life Science, and Healthcare.As an Incident Response Specialist, you will be part of our team in Kolkata, working on the implementation of robust...

  • Live Connections | Incident Management Specialist | delhi

    3 weeks ago

    delhi, India Live Connections Full time

    Incident Management and ServiceNow Knowledge Mgmtc & BMCLooking for an SME with strong and extensive knowledge in Problem Management and Knowledge Management, with a minimum of 5 years of experience.JD for Incident Management:Primary Skills / Mandatory Skills: Primary skill is Incident Management and secondary skill is ServiceNow Knowledge Mgmtc & BMC - BEM...

  • Security Incident Response Specialist

    1 week ago

    Delhi, Delhi, India NEXPLAY SECURE Full time

    We are seeking a seasoned Security Incident Response Specialist to join our dynamic cybersecurity team at NEXPLAY SECURE. As a key player in our growing tech-enabled cybersecurity services company, you will play a vital role in leading the monitoring, analysis, and response to complex security incidents and alerts.Job OverviewThe ideal candidate will have a...

  • Incident Manager

    4 weeks ago

    Delhi, India Natobotics Full time

    Hi! I hope you’re doing well. We are hiring for a permanent role Incident Manager for one of our clients, Please review the job description and only apply if it aligns with your qualifications and requirements.Application support back ground.People who have worked hands-on in Technology (.Net/Java) done Production Support &Incident Management, Ansible,...

  • Incident manager

    4 weeks ago

    Delhi, India Natobotics Full time

    Hi! I hope you’re doing well. We are hiring for a permanent role Incident Manager for one of our clients, Please review the job description and only apply if it aligns with your qualifications and requirements.Application support back ground.People who have worked hands-on in Technology (. Net/Java) done Production Support &Incident Management, Ansible,...

  • Major Incident Manager

    3 weeks ago

    Delhi, India Alp Consulting Ltd. Full time

    Role descriptionThe Major Incident Manager is responsible for the end-to-end management of all IT major incidents.We are looking for a dynamic Major Incident Manager to join our IT department. In this role, you'll be in charge of leading the incident management process to resolution and restoring our company's provided IT operations swiftly. You will also...

  • Major Incident Manager

    3 weeks ago

    Delhi, India Alp Consulting Ltd. Full time

    Role descriptionThe Major Incident Manager is responsible for the end-to-end management of all IT major incidents.We are looking for a dynamic Major Incident Manager to join our IT department. In this role, you'll be in charge of leading the incident management process to resolution and restoring our company's provided IT operations swiftly. You will also...

  • Major Incident Manager

    1 month ago

    delhi, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Major Incident Manager Location: Delhi Experience Range:6 to 8 years Job Description: Desired Competencies: Handling major...

  • Major incident manager

    2 months ago

    Delhi, India Tata Consultancy Services Full time

    Dear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Major Incident ManagerLocation: DelhiExperience Range:6 to 8 yearsJob Description:Desired Competencies:- Handling major incident...

  • Major Incident Manager

    1 month ago

    delhi, India Tata Consultancy Services Full time

    Dear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Major Incident ManagerLocation: DelhiExperience Range:6 to 8 yearsJob Description:Desired Competencies:Handling major incident...

  • Major Incident Manager

    2 months ago

    delhi, India Tata Consultancy Services Full time

    Dear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Major Incident ManagerLocation: DelhiExperience Range:6 to 8 yearsJob Description:Desired Competencies:Handling major incident...

  • Major Incident Manager

    2 months ago

    Delhi, India Tata Consultancy Services Full time

    Dear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Major Incident ManagerLocation: DelhiExperience Range:6 to 8 yearsJob Description:Desired Competencies:Handling major incident...

  • Major Incident Manager

    2 months ago

    Delhi, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Major Incident Manager Location: Delhi Experience Range:6 to 8 years Job Description: Desired Competencies: Handling major incident...

  • Major Incident Manager

    2 months ago

    Delhi, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Major Incident Manager Location: Delhi Experience Range:6 to 8 years Job Description: Desired Competencies: ...

  • Major Incident Manager

    2 months ago

    delhi, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Major Incident Manager Location: Delhi Experience Range:6 to 8 years Job Description: Desired Competencies: Handling major incident...