Incident Response Specialist
18 hours ago
We are a multi-national company providing cutting-edge IT services. Our organization delivers software and consultancy solutions to various industries including Finance, Education, Insurance, Retail, Energy, Life Science, and Healthcare.
As an Incident Response Specialist, you will be part of our team in Kolkata, working on the implementation of robust incident and problem management processes.
Key responsibilities include hands-on experience in change management, handling incidents and major incidents, escalation from customers, and driving technical and business bridge calls to progress incident resolution.
A strong understanding of service management tools such as Service Now is required, along with excellent written and verbal communication skills and ability to work in a 24x7 environment.
Additionally, you will be responsible for creating incident dashboards, identifying potential major incidents, and conducting major incident review processes.
The ideal candidate should have at least 8-12 years of experience in IT service management, specifically in incident and problem management modules. ITIL V3 or V4 certification is highly valued.
With a salary range estimated to be ₹20,00,000 - ₹30,00,000 per annum, this role offers a competitive compensation package and opportunities for professional growth within our organization.
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