HCL Hiring Fresher- Customer Service Representative Role
16 hours ago
Candidate should be comfortable for Night shift
Good Communication Skills Required
Good Typing speed
Btech, MTech, BCA and MCA candidates are not eligible.
Job Description - Contact Centre Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers .
Work Experience & Qualification criteria
Excellent communication skills - both verbal and written - with a professional telephone etiquette. Helpful, empathetic, and enthusiastic about customer service. Freshers in UK Inbound calling preferably in Banking domain.
Job Description
Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of cus tomers
Interested candidates share resume
Contact person- Urmika Shah Mehta
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