Service Desk Analyst

3 weeks ago

Bengaluru, India ECI Full time
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than , customers worldwide with over $ trillion of assets under management put their trust in ECI.At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by

our commitment to empowering our employees around the world

.The Opportunity:The Service Desk Analyst is proficient in a range of technologies and possesses highly adept problem-solving skills. In this role, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office

environments. The successful Service Desk Analyst will “see the world through the eyes of the customer” delivering world class desktop support and end-user server administration for all client issues while responding to Level

and

service tickets in a fast-paced, dynamic environment.In this onsite role, the Service Desk Analyst is responsible for providing our clients with “best in class” service for all desktop-related issues they may have. The Service Desk Analyst will be supporting clients remotely over the phone and utilizing remote connection tools from one of our ECI offices.Schedule:

Sunday – Thursday, PM EST – AM EST (US After Hours). Rotational shifts inclusive of

days onsite may also be required.Location: Bangalore, IndiaWhat you will do:Provide Level

and

end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office

environments."See the world through the eyes of the customer” delivering world class desktop support for all client issues while responding to Level

and

service tickets. There is also the potential for Tier

support work in conjunction with a Senior Technician.Triage daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.Action daily midlevel to advanced infrastructure support incidentsResolve incidents and requests related to, but not limited to the following: Mail Application/Office

issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets to name a few.Provide support of Active Directory such as add/remove users, password resets and Group Policy application.Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)Creation and administration of user accounts on all group technology supported systems.Work closely with other IT teams to ensure swift ticket resolution and ensure Service level agreements (“SLAs”) are being met.Contact third-party vendors for warranty service repair.Backlog ticket management -- include ticket review and follow up overall Service Desk ticket.Keen attention to details when onboarding/offboarding users.Who you are:Minimum

years of end user supportMicrosoft Operating Systems such as Windows , Microsoft Office - along with Exceptional experience MS Office Suite including Office

installation and administration, configuration, and troubleshooting.Provide midlevel - advanced support and guidance to end-users on all aspects of Office

applications and services, including but not limited to Outlook, SharePoint, Teams, OneDrive, and Office Suite.Hands-on experience with Azure, Intune, OneDrive, Exchange online and SharePoint. With some expertise in Azure services.Basic PowerShell experience, , copy/paste (not writing script)Android/iOS configuration, troubleshooting and potential integration with MDM solutions.Familiar with cyber-security concepts, , Multi-Factor Authentication (MFA), Anti-virus/Anti-malware, Software Firewall, Web Filtering.Basic Networking: TCP/IP, LAN/WAN, DHCP, DNS, DFS, Routing, Switching and Firewalls. Along with understanding of networking concepts and security principles in Azure environments.Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)Excellent communication and customer service skills with a strong ability to articulate technical information to non-technical people.Familiarity with file system support including permissions, sharing, backups and restores.Experience working a service desk ticketing system (ServiceNow, ConnectWise, Jira etc.)Experience troubleshooting file and print services.ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package, separate sick leave and vacation leave, health benefit eligibility the first of the month, life and accident insurances, and so much more If you believe you’d be a great fit and are ready for your best job ever,

we’d like to hear from youLove Your Job, Share Your Technology Passion, Create Your Future HereLI-Onsite

  • Service Desk Analyst

    3 weeks ago

    Bengaluru, India ECI Full time

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • Service Desk Analyst

    1 month ago

    Bengaluru, India ECI Full time

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • Service Desk Analyst

    1 month ago

    Bengaluru, India Wipro Full time

    Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

  • Service Desk

    4 weeks ago

    Bengaluru, Karnataka, India Bangalore Startegic Company Full time

    Acts as single point of contact for all IT related issues. - Provides status and updates on tickets to authorized users - Adherence to policies and procedures, closure of open calls after resolution. - Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution - Identifying the issue and...

  • Service Desk Analyst

    3 weeks ago

    Bengaluru, India HARMAN International Full time

    HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the...

  • IT Service Desk Lead

    2 hours ago

    Bengaluru, India Resillion Full time

    Job DescriptionRole: IT Service Desk LeadLocation: Bangalore (Hybrid Mode)Experience Range: 7-12 YearsRequired skills & Responsibilities:7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment.Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem, and Change...

  • Service Desk

    4 weeks ago

    Bengaluru, India 2COMs Full time

    ROLE : SERVICE DESK (Voice Support) - LOCATION : Bangalore - JOB DESIGNATION : SERVICE DESK MANAGEMENT JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through...

  • IT Service Desk Lead

    1 day ago

    Bengaluru, India Resillion Full time

    Job DescriptionRole: IT Service Desk LeadLocation: Bangalore (Hybrid Mode)Experience Range: 7-12 Years Required skills & Responsibilities: 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment.Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem, and Change...

  • Service Desk Manager

    2 weeks ago

    Bengaluru, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

  • Service Desk Executive

    4 weeks ago

    Bengaluru, India Finquest Full time

    You will be the Service Desk Executive acting as a member of the Service Desk Team of 3 or more people. You will participate in organizing support for users of In-house software and desktop hardware requests. You will be part of the Quality Assurance Service, reporting to QA Leader as part of the Technical Team of Finquest. The main task is to assure with...

  • Hiring For SERVICE DESK

    1 week ago

    Bengaluru/ Bangalore, India timesjobs Full time

    Hiring For SERVICE DESK:SERVICE DESK Desired ProfileSkills:Japanese language SD with English proficiency, spoken and writtenTechnical IT specific knowledgeVoice processService Requests processTicket resolveKB databaseNotice Period: 0-30 daysEducation:Full-time any graduateLocation:BangaloreEmail:career@krazymantra.com

  • Service Desk

    1 month ago

    Bengaluru, India Anva advanced Techserve Pvt Ltd Full time

    Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoid service interruptions by performing system installations, updates, and maintenance procedures.Preparing...

  • Service Desk Executive

    4 weeks ago

    Bengaluru, India Errorkart Full time

    Hi, **Greetings from Online Teksupport IT Solutions!!!** We are currently hiring for a **"Service Desk Representative"** for **Bangalore Location.** **Experience : Min 2 years to 6 years.** **Job location : Bangalore.** **JD**: **Service delivery**: - Resolve/escalate issues related to the servers, networks, and telecommunications by consistently...

  • Hiring For SERVICE DESK

    2 weeks ago

    Bengaluru, Karnataka, India krazy mantra hr solutions Full time

    Apply for Hiring For SERVICE DESK, Career Progress Consultants in Bengaluru/ Bangalore for 1 - 4 Year of Experience on

  • Hiring For SERVICE DESK

    1 week ago

    Bengaluru, Karnataka, India krazy mantra hr solutions Full time

    Apply for Hiring For SERVICE DESK, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 1 Year of Experience on

  • Service Desk Manager

    2 weeks ago

    Bengaluru, India RapidBraiins Full time

    Responsibilities:- Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...

  • Service Desk

    4 weeks ago

    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    **Position:Service Desk** **Essential Duties/Responsibilities**: **Help Desk Oversight**: - Ensure the timely and effective resolution of end-user problems. - Enhance productivity by reducing incidents and implementing self-help techniques. **Customer Communication and Support**: - Communicate with customers and stakeholders to assess support needs. -...

  • Service Desk

    4 weeks ago

    Bengaluru, India Zones Full time

    As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond - with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. Headquartered in New Delhi and...

  • Service Desk Support Specialist

    1 day ago

    Bengaluru, India Polaris Full time

    Job Summary: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing incidents...

  • Specialist, IT Service Desk Support

    1 day ago

    Bengaluru, India Polaris Full time

    JOB SUMMARY: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing incidents...